* use browser IE(8.0 or above) , Firefox(3.0 or above) or Chrome [[http://www.mozilla.com?from=sfx&uid=307905&t=588|Download Latest Firefox Here]] * open http://demo.astercc.com * login with username "demo" and password "demo", this account is group admin, also we configed lots of privilege for its role. * login with username "demo1" and password "demo1", this account is a regular agent account. {{:en:online_demo:demologin.png?740|}} * after the login,you can see the agent portal page {{:en:online_demo:agentportal1.png?740|}} ======basic dialin and popup====== Dial the nubmer 0086-311-89297355/56/57 with your phone and you will see the different popup pages. * click the ICON on left top, get the queue panel and click the checkbox to checkin the queue. The agent is now ready to work (not in pause or ACW). * 86-311-89297355 for the campaign to popup (it includes survey and ecommerce module) customer infomation {{:en:online_demo:campaign_popup.png?740|}} contact logs {{:en:online_demo:campaign_popup2.png?740|}} ecommerce orders {{:en:online_demo:campaign_popup3.png?740|}} surveys {{:en:online_demo:survey.png?740|}} * 86-311-89297356 for the customer service to popup (it includes the workorders and ecommerce modules) {{:en:online_demo:customerservice1.png?740|}} {{:en:online_demo:customerservice2.png?740|}} {{:en:online_demo:customerservice3.png?740|}} {{:en:online_demo:customerservice4.png?740|}} {{:en:online_demo:workorder.png?740|}} * 86-311-89297357 for the virtual office popup {{:en:online_demo:virtual_office.png?740|}} * when the phone is answered, the agent can use * consult * end consult * conference * transfer