http://wiki.astercc.com/ 2012-02-06T05:46:29+08:00 http://wiki.astercc.com/ http://wiki.astercc.com/lib/tpl/arctic-mbo/images/favicon.ico text/html 2012-02-03T17:48:37+08:00 wangl http://wiki.astercc.com/doku.php?id=en:newbie:add_account&rev=1328262517&do=diff Add account Next, we will be able to set up the account, to match the different roles for each account, to limit their use of the functions of the system. Accounts and permissions management system under the management of the list on the left side click -> account management, access as shown below page add the account: text/html 2012-02-03T17:43:33+08:00 wangl http://wiki.astercc.com/doku.php?id=en:newbie:add_team&rev=1328262213&do=diff This article goal: to make a preliminary understanding of the function and use of the system can provide. First of all, we need to create a team: Add team Accounts and permissions management - team management system under the management of the list on the left side click, enter as shown below page to add the team: text/html 2012-02-03T17:39:34+08:00 wangl http://wiki.astercc.com/doku.php?id=en:start&rev=1328261974&do=diff Introduction astercc is a contact center system, and also provides powerful customer relationship management (CRM) functions, including features that we often use— like inbound / outbound missile screen, call recording, interactive voice menu (IVR), call queues and so on. Basically by using astercc, you can record every customer call. And when calls come in, the customer contact information and historical contact records would be appearing on the screen. Also, the design of an interactive voice… text/html 2012-02-03T17:34:01+08:00 wangl http://wiki.astercc.com/doku.php?id=en:newbie:configuration_eyebeam_soft_phone&rev=1328261641&do=diff After the extension is established, then we need to configure the softphone, until soft phone registered successfully to achieve internal calls。 SIPAccount settings SIP account settings, right-click eyebeam interface, click the SIP Account Ssttings, click the Add button to add a SIP account text/html 2012-02-03T17:28:34+08:00 wangl http://wiki.astercc.com/doku.php?id=en:newbie:installation&rev=1328261314&do=diff After the extension is established, then we need to configure the softphone, until soft phone after the registration is successful internal calls. SIPAccount settings SIP account settings, right-click eyebeam interface, click the SIP Account Ssttings, click the Add button to add a SIP account text/html 2012-02-03T13:59:39+08:00 wangl http://wiki.astercc.com/doku.php?id=en:newbie:configure_the_ring_group&rev=1328248779&do=diff Configured feature set to the same extension into the ring group, select the system when the incoming call ring strategy. Add a ringing group Management list Click the pbx Management --> ring group, add the ring group. Ringing group name: the name of the definition of a ring group. Identifies this ring group. text/html 2012-02-02T15:29:15+08:00 wangl http://wiki.astercc.com/doku.php?id=en:function:mail_sms_panel&rev=1328167755&do=diff Click the Mail & SMS button to display the email & sms panel, shown in Figure [email sms panel] [email panel] * Send a SMS * Send an e-mail * Subject * Recipients * Content * Send * Close text/html 2012-02-01T11:39:21+08:00 songxx http://wiki.astercc.com/doku.php?id=zh:start&rev=1328067561&do=diff 系统简介 astercc是一个联络中心系统，同时提供了强大的CRM(客户关系管理)功能，主要功能包括大家经常使用的呼入/呼出弹屏,通话录音，交互式语音菜单(IVR)，呼叫队列等。使用astercc，您可以记录下客户的每一次通话，当客户来电的时候在屏幕上出现该客户的资料和历史联络记录，或者设计一个交互式语音菜单(IVR)为客户提供自助查询服务。此外，利用报表工具，让您能很快的从成千上万的通话中分析到关键的信息。最后，astercc还提供了多种实用工具，例如任务的设定和提醒，利用电话、短信和EMAIL进行企业宣传，使用google map查询地图或者路径等。… text/html 2012-02-01T11:22:24+08:00 songxx http://wiki.astercc.com/doku.php?id=zh:%E6%96%B0%E6%89%8B%E4%B8%8A%E8%B7%AF:%E9%85%8D%E7%BD%AEeyebeam%E8%BD%AF%E7%94%B5%E8%AF%9D&rev=1328066544&do=diff 分机建立完成后，接下来我们需要配置软电话，待软电话注册成功之后，实现内线呼叫。 SIP账号设置 设置SIP账号，右击eyebeam界面，点击SIP Account Ssttings，点击Add按钮添加一个SIP 账号 SIP账号即对应系统中所添加的一个类型为SIP的分机设备，进入系统，打开设备管理页面，双击一条设备记录打开如下界面： text/html 2012-01-31T17:48:37+08:00 songxx http://wiki.astercc.com/doku.php?id=zh:%E6%96%B0%E6%89%8B%E4%B8%8A%E8%B7%AF:%E5%BB%BA%E7%AB%8B%E4%B8%80%E4%B8%AA%E5%A4%96%E5%91%BC%E8%AE%A1%E5%88%92&rev=1328003317&do=diff 首先我们要知道，外呼计划是用来做什么的。外呼计划即外拨任务，设置一个外拨任务，让坐席在工作页面进行工作。为任务指定由哪些坐席参与外拨并为每个坐席分配给哪些客户打电话；为任务指定客户资料的哪些字段是坐席可以看到的,哪些是可以修改的，控制坐席是否可以看到同组人员的工作进度等。 text/html 2012-01-31T11:06:24+08:00 songxx http://wiki.astercc.com/doku.php?id=zh:%E6%96%B0%E6%89%8B%E4%B8%8A%E8%B7%AF:%E9%85%8D%E7%BD%AEzoiper%E8%BD%AF%E7%94%B5%E8%AF%9D&rev=1327979184&do=diff 在上一章里，我们介绍了如何配置eyebeam软电话，接下来我们了解另一款软电话的配置，配置zoiper软电话。 下载地址：<http://www.zoiper.com> 点击 进入下载界面，找到Zoiper Classic下Software支持Windows以及其他平台，点击右侧“Download”按钮进行下载。 text/html 2012-01-31T10:55:40+08:00 wangl http://wiki.astercc.com/doku.php?id=en:others:iaxmodem_and_hylafax&rev=1327978540&do=diff yum -y install libtiff libtiff-devel cd /usr/src/ wget <http://downloads.sourceforge.net/project/iaxmodem/iaxmodem/iaxmodem-1.2.0/iaxmodem-1.2.0.tar.gz?r=http%3A%2F%2Fsourceforge.net%2Fprojects%2Fiaxmodem%2Ffiles%2F&ts=1292307322&use_mirror=cdnetworks-kr-1> tar zxvf iaxmodem-1.2.0.tar.gz ln -s iaxmodem-1.2.0 iaxmodem text/html 2012-01-31T10:54:11+08:00 wangl http://wiki.astercc.com/doku.php?id=en:others:asterisk_howtos&rev=1327978451&do=diff * Iaxmodem and hylafax * Kamailio text/html 2012-01-31T10:53:53+08:00 wangl http://wiki.astercc.com/doku.php?id=en:others:contact&rev=1327978433&do=diff * support: support@sonicwell.com * sales or inquery: solo@sonicwell.com * phone: 86-411-39735857 * fax: 86-411-39735855 text/html 2012-01-31T10:53:11+08:00 wangl http://wiki.astercc.com/doku.php?id=en:others:glossary&rev=1327978391&do=diff * Asterisk Asterisk is a complete PBX in software. It runs on Linux, BSD, Windows (emulated) and OS X and provides all of the features you would expect from a PBX and more. Asterisk does voice over IP in four protocols, and can interoperate with almost all standards-based telephony equipment using relatively inexpensive hardware. text/html 2012-01-31T10:51:44+08:00 wangl http://wiki.astercc.com/doku.php?id=en:installation_guideline_and_setup:setup_moh&rev=1327978304&do=diff I have use the following script to produce excellent sounding music on hold files. You must download the files as a wav (RAW) file to the server first. then run the script. You may use audacity to convert files to wav first before copying them to the server. You will also need to download 'lame for audacity' to convert mp3 files to wav. text/html 2012-01-31T10:51:23+08:00 wangl http://wiki.astercc.com/doku.php?id=en:installation_guideline_and_setup:setup&rev=1327978283&do=diff Setup and Confirure Astercc Commercial Version text/html 2012-01-31T10:51:03+08:00 wangl http://wiki.astercc.com/doku.php?id=en:installation_guideline_and_setup:serverinstallation&rev=1327978263&do=diff Server Installation OS Install 1. Download Centos 6.0 ISO Installation from <http://wiki.centos.org/Download> 2. Select to 32/64 Bit Version and download an Live DVD ISO Image. 3. Create Boot DVD and boot from the disk. 4. Configure Network Settings, like static port,gateway, dns during installation or do this afterwards Refer to this file for either eth0 or Eth1 adapter - EG: /etc/sysconfig/network-scripts/ifcfg-eth1 HWADDR=00:02:B3:3C:61:B5 TYPE=Ethernet BOOTPROTO=none IPADDR=192.168.… text/html 2012-01-31T10:48:35+08:00 wangl http://wiki.astercc.com/doku.php?id=en:real_case_guidance:settingup_astercc_to_receive_inbound_callers_for_virtual_customers&rev=1327978115&do=diff In this scenario we will configure astercc settings to receive calls for an inbound call centre application where you may have different callers for different customers. * Login to the Astercc System as an administrator. * Create a Team – A business organisation. * Create an Account – These are accounts used to be allocated to Devices and Agents. * Create Devices – These are the SIP phones which are setup for each agent. * Create an Agent Group – Groups of agents. * Create Agen… text/html 2012-01-31T10:47:50+08:00 wangl http://wiki.astercc.com/doku.php?id=en:real_case_guidance:step_of_configuring_outbound_and_inbound_of_telephone_system&rev=1327978070&do=diff The purpose of this tutorial: * Set the trunk for outbounding * Configure the softphone registered to astercc * How to create a ringgroup * How to configure Iroutes Add Account System user to account for the unit, each account can add multiple extension Device(pbx Management / Devices).