astercc is a contact center system, and also provides powerful customer relationship management (CRM) functions, including features that we often use— like inbound / outbound missile screen, call recording, interactive voice menu (IVR), call queues and so on. Basically by using astercc, you can record every customer call. And when calls come in, the customer contact information and historical contact records would be appearing on the screen. Also, the design of an interactive voice menu (IVR) can provide self-service inquiries. In addition, with the use of reporting tools, you can quickly extract key information from thousands of calls. Finally, astercc also offers a variety of practical tools, such as the setting and reminders of tasks, enterprise publicity through phone calls, SMS and email, and map or paths check through Google map.

If you already have your own operation system, we can also make the two a great combination ¹⁾. For example, if you want the customer information to be shown through your system, by using the secondary development interface of astercc, you can quickly complete the work.

For Internet Service Provider (ISP), astercc is the best choice to carry out new business. Whether functioning as a call center or private branch exchange (PBX), astercc supports the SAAS mode— simply building a system, we can provide services to multiple customers.

• For enterprises to establish an inbound customer service call center
• For enterprises to establish a call center outside the whirring of sales for the managed
• For survey or sales outbound campaign
• Phone Broadcasting System
• Provide customers with a virtual call center services
• A large call center and then sub-leased to other customers(hosted callcenter)
• Already have their own CRM system to integrate with call center systems
• Enterprise PBX
• The establishment of a centralized PBX system and then provide services for other clients(hosted pbx)
• Phone Translation cards
• Require billing telephone system

• Browser/Server technology
• Terminal to support a variety of seating, including soft phone (SIP, IAX), IP phone (SIP), Gateway (SIP, IAX, MGCP), analog and digital voice cards
• Multi-party call, and compared to the traditional call center systems support more than three astercc multi-call capability
• Shared system, and a system can also provide services for different customers without affecting each other
• Bench seating allows the use of a seat in the same situation for different customers using different business processes
• Business processes using the framework of the check and call the event through javascript event communications to facilitate integration of third-party system or the secondary development
• System provides a variety of interfaces, including click to call, email, SMS, tasks and reminders, and electronic maps google
• Powerful survey system
• Intelligent Predictive-Dialer
• Built-in PBX functionality
• Multi-level billing module: includes system rates, the team rates, terminal rates, multi-seat call rates and rates
• Multi-language support, not only is the interface to support multiple languages, and all of the IVR systems and voice systems support multiple languages and broadcast regulations in line with the appropriate language and customs
• Privilege system: system support for different roles to grant permissions on the operation of different modules

• Trial downloads
• System environment configuration
• Installation
• Getting Started
• Version history

Online Demo address: http://demo.astercc.com

• online demo introduction
• pre-dial online demo

• Outline
  • Management Interface
  • Anget work platform
  • Queue Panel
  • Dial Panel
  • Live Calls Panel
  • Task Panel
  • Map Panel
  • Mail & SMS Panel
• User Management
  • Team Management
  • Account Management
  • Account Group Management
  • Agent Management
  • Agent group management
  • Role management
  • Privilege Management
• PBX Management
  • Queue Management
  • Trunk
  • PBX Template
  • Device Management
  • Extension Manager
  • Blacklist
  • White List
  • Ringing group
  • Ring group extension
  • Rate Management
  • MOH(Music On Hold)
  • Inbound Voice Management
  • Inbound Route
  • Outbound routing
  • IVR
  • Audio Files
  • DID Group
  • DID
  • CDR(Call Records Detail)
  • Voice file management
• Rate management
  • System rates
  • Team rates
  • Customer rate
  • Agent rates
• System log
  • Agent Accounts Management
  • Agent Accounting Adjustment
  • Customer contact history
  • Logs
  • Statistics
• Business Management
  • Knowledge Base Categories
  • Knowledge base
  • Order Type
  • Order Management
  • Call Results Management
  • Phone Number Category Management
  • Task Manager
  • Task category management
• Mass Message Sending
  • Management Information Template
  • Mass Sending
  • Messages in queue
  • Messageds sent
  • Message Archive
  • Internal Message
  • Send internal message
  • SMTP Server Management
• Inbound Management
  • Inbound Customer Management
  • Inbound Customer Numbers
• Outbound Campaign Management
  • Working Hours
  • Hours of work packages
  • Campaign Management
  • Outbound customer custom fields
  • Outbound for Personal Account
  • Outbound for Business
  • Outbound Customer Package
  • Customer data rollback
  • Outbound Results
  • Outbound contact Records
  • CDR of Campaigns
  • QC Management
  • Outbound statistics report
• Survey
  • Survey Management
  • Survey answers Management
• System
  • Online Agent
  • Online Users
  • Language Management
  • Search Fields Management
  • Import
  • Settings
  • System Information
  • Real-time Queue

• Outbound application is successful, the show is dialing, no ringing phones, but the soft seating, work platform and no bomb screen.
• Three-way calling, the system will automatically hang up.
• Why is there This web site needs a different Google Maps API key … Tips
• Why agent phone ring and the screen showing the incoming calls, but no pop screen
• The role of management, why not search results?
• What's the four rates under rate management and how to use
• What's the difference between Account, Agent and Device
• What's the difference between Checkin, Checkout, Login, Logout
• What's the difference between astercc 0.X and asterCC commercial version
• How to configure callerid

• When using the fast combination of astercc MX8 Voice Gateway Virtual Call Center
• In the same business, call queue settings for different screen business different shells
• A telephone survey business using astercc Application
• How Nokia comes with SIP phones will be registered as astercc extension
• Start a outbound callcenter
• Start VoIP business
• Step of popup survey in a campaign
• Settingup Astercc to receive inbound calls which are presented to different customer queues
• Step of Configuring outbound and inbound of telephone system
• Settingup Astercc to receive inbound callers for Virtual Customers

Communicate via javascript, astercc with any browser-based system (B / S structure) is integrated to provide the interface can be divided into

• Event
• Method

• ServerInstallation
• Setup
• Setup MOH

• Glossary
• Contact
• Reference
• Asterisk Howtos