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Table of Contents
New Features
Advanced
- The QC Rate is not limited from 1 to 5 any more.
Statistics
- Add the “Yesterday” quick button on the Agent Details page.
- Add the function which shell exporting for IVR Details.
- Add the Regional Report page under statistics modules.
Campaign
- To avoid misunderstanding，the “OK” button changes to “Save Auto Assign Plan” button on the assigning page under Campaigns module.
- The default distribution style of customers assgining is “by all noassign”.
Message
- The SMS server can be set up by Team.
Dialer
- Add function which hugup the ringing agents when there's no idle agent in queue.There is the function switch under [Campaign]→[Campaign Management]→[Predictive Dialer]→[Hangup Ring When No Idle].
System
- Under the device model，the retrieval time of call-parking modified from 12 seconds to 300 seconds.
Customer Service
- Add the Agent Group field on [Customer Service]→[Missed Calls] page.
Agent Interface
- The system will stop the manually dialing if there are erroneous dialing. Add a Continue Dialing button when submit duplicate applications for dial-out.It could remove the data has been dialed before，and insert a new dialing request.
- Add the Select All checkbox function，under [Message]→[Notices]→[Add] directory，you can select all recipients.
- The format of Contact's Hiding. Now it will be hidden 5th-8th digits from right, if it less than 5, hide all the numbers.
Bug Fix
User
- Repaired the bug which failure of recording generation when the Rec Condition is “All” and use the device model.
- Repaired the bug that can't saved the Role twice after you don't select the required content first on [User]→[Roles]→[Add] page.
PBX
- Repaired the limit of Device Detail length on [PBX]→[Devices] page.
- Repaired the bug that can't edit again after saved when CIDNum has several NULL on [PBX]→[Trunks] page.
- Repaired the fields are vary with export format(.csv or .xls) on the [CDRs] page.
Advanced
- Repaired the bug that “End” can't be modified when we add the WorkTime on [Advanced]→[Worktimes] page
Statistics
- Repaired the bug if you download the image or PDF， it will popup “select agent group” although you have selected the agents and “All Group Accumulation” on the [Agent Graph] page.
Campaign
- Repaired the bug that will delete other all datas of campaign used Main table, when you delete the datas after searching by “Updated” field on [Campaign]→[Customers] page.
Call Center
- Repaired the exporting bug that it can't download the file when there are several blanks in exporting file name.
Log
- Repaired the fields lack in export file on [Call Events].
Dialer
- Repaired the default privilige bug of Role type is “Account”, the dialer's page selected default, it should be controled by Roles.
- Repaired the bug that it can't recycle the data immediately via setting “Schedule” time to 0000-00-00 00:00 on [Dialer]→[Dialer]→[Recycle] page.
Customer Service
- Repaired the bug when you export the datas by .csv format on [Customer Service]→[CDR].
E-Commerce
- Repaired the bug that the Storage Management module can't be deleted along with uninstallation of E-Commerce module.
Agent Interface
- 修复了 外呼任务弹屏界面上，如果客户资料没有客户姓名，则客户标签处以该任务设置的第一个前台显示字段的数值进行显示。如果该任务设置了屏蔽联系方式，并且前台页面显示字段为电话号码一时，客户标签处未进行屏蔽的bug。
- 在坐席工作页面的[群发信息管理]→[公告管理]→[添加公告]中，修复了 管理员选定账号组后，账号未被列出的bug。
- 在坐席工作页面的[群发信息管理]→[公告管理]→[添加公告]中，修复了 坐席组长选定坐席组后，坐席未被列出的bug。
- Repaired the bug that can't find the campaigns under current team修复了 [预拨号]→[预拨号未接通原因]中，角色设置为团队范围时，无法看到本团队的外呼营销任务的bug。
- Repaired the display bug that when using the IE(version 8 9 10) browser，it always displayed “NAN” on status label.
- Modify the automatic dialing countdown always start from 60 seconds after every pause.
Background Program
- Repaired the memory overflow problem of http push module.
- Fixed the bug that timing file task can't be synthesised in time.
- Repaired the bug that missing of Customer Service when we initial the demo of asterCC system.
