This is an old revision of the document!

====== New Features ====== ==== User ==== *The sign(.) can be used as composition of identity in teams,but it can't be used on the head and tail of identity. *In [User]->[Roles]->[Add] page,we can ajust the size of windows via double-clicking the title of head. ==== PBX ==== *Optimize the display page when adding serveral DIDs one time,it will prompt the number of success,error and repeat in total. {{:en:change_log:did_adding_tip01.png?750|}} ==== Advanced ==== *Add the "Batch Deletes" function of CID restricts. {{:en:change_log:cid_restricts_batch_delete01.png?750|}} ==== Campaign ==== *Add the "Clone" function on the [Campaign]->[Campaigns].It can create a new campaign with same settings of the existed campaign except the survey,you can rename the campaign and assign the agent group. {{:en:change_log:test_clone01.png?750|}} *Optimize the displaying permissions of field on customer interface,the "Edit" or "View and Required" fields can be displayed on the agent work page. *Add the display privilege of field named "agentno" on front or background. *Add "Recognition Result" field into Customers of campaigns. ==== Call Center ==== *Add the importing function of callerid restricts on [Call Center]->[Import] page. {{:en:change_log:import_cid_restricts01.png?750|}} *Optimization of importing performance in system. ==== Realtime ==== *Add the "Select All" function of Team and Agent Group on [Realtime]->[Live Monitor] page.We can select all agent groups via selecting the team. {{:en:change_log:realtime_live_monitor01.png?750|}} *Add the information of "Current Version" on System Messages page. {{:en:change_log:system_messages01.png?750|}} ==== System ==== *The improvement of TripData and Message Retention Time under [System]->[Settings]->[LARGEDATA PROCESS].The default value of Trip Data Retention Time turn to 7 days.Add the setting of Message Retention Time. ==== Dialer ==== *Add the Dialer Noanswer Cause report,it shows the proportion of each state via pie chart based on the campaign. {{:en:change_log:no_answer_cause001.png?750|}} ==== Customer Service ==== *Keep the fields consistent between "Agent Fields" in customer service and "Customer Fields" in customer. {{:en:change_log:customer_service_01.png?750|}} {{:en:change_log:customer_field01.png?750|}} ==== Agent Desk ==== *Add a "Refresh" button to refresh the available agent on Consult page. {{:en:change_log:consult_refresh01.png?750|}} ======Bug Fix====== ==== Advanced ==== *When a trunk belongs to several trunk groups,fixed bug that it will clear all rules in trunk groups when delete the trunk from one group. ==== Campaign ==== *Fixed the bug that content of CallResult which belong a team can't be shown under Customers and Quality Control pages. *Adjust the style of searching box under Manual Assign Customers in Edit Campaign page. *Fixed the bug that can't search out date by "CallResult" which include sign(,) under Customers and Quality Control pages. ==== Call Center ==== *Fixed the bug that agents have different priviliges can't download the report under Shell Jobs page. *Repaired the confused format of .csv file exported from system. ==== Survey ==== *Fixed the locale bug of quota under survey page. *Fixed the jump limit of the last question in voice survey. *Improve the locale of survey and optimize the display of question number. ==== Realtime ==== *The Lastcallin on [Realtime]->[Live Monitor] page,it modifies from start with beginning time to ending time of agent. ==== Knowledge Base ==== *Modifed the bug that unable to flip normally on Knowledge Base list page. ==== Administrator ==== *Fixed the bug that the agent can logout after set to "Static“ by administrator. *Fixed bug that the team administrator can't login the system after modify his password. *Fixed the bug can't relieve the agent binding relation after remove the agent from agent group. *Hided the error message of pcilib to avoid to misleading customers.The message of pcilib is: sysfs_read_vpd: read failed: Connection timed out. ==== Agent Desk ==== *Fixed the bug that the survey can't be selected to answer when there are several surveys in one campaign. *Fixed the bug that blank popup on agent interface caused by removing the E-Commerce which binded with campaign.