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Table of Contents
New Features
User
- The sign(.) can be used as composition of identity in teams,but it can't be used on the head and tail of identity.
- In [User]→[Roles]→[Add] page,we can ajust the size of windows via double-clicking the title of head.
PBX
- Optimize the display page when adding serveral DIDs one time,it will prompt the number of success,error and repeat in total.
Advanced
- Add the “Batch Deletes” function of CID restricts.
Campaign
- Add the “Clone” function on the [Campaign]→[Campaigns].It can create a new campaign with same settings of the existed campaign except the survey,you can rename the campaign and assign the agent group.
- Optimize the displaying permissions of field on customer interface,the “Edit” or “View and Required” fields can be displayed on the agent work page.
- Add the display privilege of field named “agentno” on front or background.
- Add “Recognition Result” field into Customers of campaigns.
Call Center
- Add the importing function of callerid restricts on [Call Center]→[Import] page.
- Optimization of importing performance in system.
Realtime
- Add the “Select All” function of Team and Agent Group on [Realtime]→[Live Monitor] page.We can select all agent groups via selecting the team.
- Add the information of “Current Version” on System Messages page.
System
- The improvement of TripData and Message Retention Time under [System]→[Settings]→[LARGEDATA PROCESS].The default value of Trip Data Retention Time turn to 7 days.Add the setting of Message Retention Time.
Dialer
- Add the Dialer Noanswer Cause report,it shows the proportion of each state via pie chart based on the campaign.
Customer Service
- Keep the fields consistent between “Agent Fields” in customer service and “Customer Fields” in customer.
Agent Desk
- Add a “Refresh” button to refresh the available agent on Consult page.
Bug Fix
Advanced
- When a trunk belongs to several trunk groups,fixed bug that it will clear all rules in trunk groups when delete the trunk from one group.
Campaign
- Fixed the bug that content of CallResult which belong a team can't be shown under Customers and Quality Control pages.
- Adjust the style of searching box under Manual Assign Customers in Edit Campaign page.
- Fixed the bug that can't search out date by “CallResult” which include sign(,) under Customers and Quality Control pages.
Call Center
- Fixed the bug that agents have different priviliges can't download the report under Shell Jobs page.
- Repaired the confused format of .csv file exported from system.
Survey
- Fixed the locale bug of quota under survey page.
- Fixed the jump limit of the last question in voice survey.
- Improve the locale of survey and optimize the display of question number.
Realtime
- 实时监控的改进。系统实时信息/坐席组监控，距上次通话时间，由 以坐席通话开始时间计算 修改为 以坐席通话结束时间开始计算。
Knowledge Base
- 修复知识库页面，知识列表无法正常翻页的bug。
Administrator
- 修复了管理员将 已签入的动态坐席 改为静态坐席后，坐席仍可签出的问题。
- 修复团队管理员登录时，基本信息页面的密码修改后无法登录的问题。
- 修复坐席从自己所属当前呼出坐席组中移除时，未解除 当前呼出坐席组 绑定的bug。
- 隐藏pcilib错误信息。有的机器上执行lspci命令会报错，pcilib: sysfs_read_vpd: read failed: Connection timed out，需要隐藏该错误，避免客户误会。
Agent Desk
- 修复了坐席外呼工作界面上，任务有多个问卷时, 无法进行选择打开具体某一个，而只能打开固定的问卷 的bug。(建议一个任务使用一个问卷)
- 修复了 外呼营销任务错误操作未解除与电子商务关联关系，造成坐席工作界面客户弹屏显示为空白 的bug。
