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====== New Features ====== ==== User ==== *The sign(.) can be used as composition of identity in teams,but it can't be used on the head and tail of identity. *In [User]->[Roles]->[Add] page,we can ajust the size of windows via double-clicking the title of head. ==== PBX ==== *Optimize the display page when adding serveral DIDs one time,it will prompt the number of success,error and repeat in total. {{:en:change_log:did_adding_tip01.png?750|}} ==== Advanced ==== *Add the "Batch Deletes" function of CID restricts. {{:en:change_log:cid_restricts_batch_delete01.png?750|}} ==== Campaign ==== *Add the "Clone" function on the [Campaign]->[Campaigns].It can create a new campaign with same settings of the existed campaign except the survey,you can rename the campaign and assign the agent group. {{:en:change_log:test_clone01.png?750|}} *Optimize the displaying permissions of field on customer interface,the "Edit" or "View and Required" fields can be displayed on the agent work page. *Add the display privilege of field named "agentno" on front or background. *Add "Recognition Result" field into Customers of campaigns. ==== Call Center ==== *Add the importing function of callerid restricts on [Call Center]->[Import] page. {{:en:change_log:import_cid_restricts01.png?750|}} *Optimization of importing performance in system. ==== Realtime ==== *Add the "Select All" function of Team and Agent Group on [Realtime]->[Live Monitor] page.We can select all agent groups via selecting the team. {{:en:change_log:realtime_live_monitor01.png?750|}} *Add the information of "Current Version" on System Messages page. {{:en:change_log:system_messages01.png?750|}} ==== System ==== *The improvement of TripData and Message Retention Time under [System]->[Settings]->[LARGEDATA PROCESS].The default value of Trip Data Retention Time turn to 7 days.Add the setting of Message Retention Time. ==== Dialer ==== *Add the Dialer Noanswer Cause report,it shows the proportion of each state via pie chart based on the campaign. {{:en:change_log:no_answer_cause01.png?750|}} ==== Customer Service ==== *Keep the fields consistent between "Agent Fields" in customer service and "Customer Fields" in customer. {{:en:change_log:customer_service_01.png?750|}} {{:en:change_log:customer_field01.png?750|}} ==== Agent Desk ==== *Add a "Refresh" button to refresh the available agent on Consult page. {{:en:change_log:consult_refresh01.png?750|}} ======Bug Fix====== ==== Advanced ==== *When a trunk belongs to several trunk groups,fixed bug that it will clear all rules in trunk groups when delete the trunk from one group. ==== Campaign ==== *Fixed the bug that content of CallResult which belong a team can't be shown under Customers and Quality Control pages. *Adjust the style of searching box under Manual Assign Customers in Edit Campaign page. *Fixed the bug that can't search out date by "CallResult" which include sign(,) under Customers and Quality Control pages. ==== Call Center ==== *Fixed the bug that agents have different priviliges can't download the report under Shell Jobs page. *Repaired the confused format of .csv file exported from system. ==== Survey ==== *问卷建立配额页面，客户数据自定义字段未进行多语言的bug。 *语音问卷的改进，允许最后一题跳转。 *改进问卷的多语言，以及题目序号和题号容易误解的问题。 ==== Realtime ==== *实时监控的改进。系统实时信息/坐席组监控，距上次通话时间，由 以坐席通话开始时间计算 修改为 以坐席通话结束时间开始计算。 ==== Knowledge Base ==== *修复知识库页面，知识列表无法正常翻页的bug。 ==== Administrator ==== *修复了管理员将 已签入的动态坐席 改为静态坐席后，坐席仍可签出的问题。 *修复团队管理员登录时，基本信息页面的密码修改后无法登录的问题。 *修复坐席从自己所属当前呼出坐席组中移除时，未解除 当前呼出坐席组 绑定的bug。 *隐藏pcilib错误信息。有的机器上执行lspci命令会报错，pcilib: sysfs_read_vpd: read failed: Connection timed out，需要隐藏该错误，避免客户误会。 ==== Agent Desk ==== *修复了坐席外呼工作界面上，任务有多个问卷时, 无法进行选择打开具体某一个，而只能打开固定的问卷 的bug。(建议一个任务使用一个问卷) *修复了 外呼营销任务错误操作未解除与电子商务关联关系，造成坐席工作界面客户弹屏显示为空白 的bug。