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Table of Contents
New Features
User
- Extend the range of recording(record begin from ringring，rather than answered).
- Checking the agent whether belong to the agent group that was using When romove the agent.
- Add “Auto Stop ACW(s)” function.
- New API of webservice which statistics in agent groups.
- Change the fixed size of selection area.
PBX
- Add the function of deleting the past CDR by the script.
Advanced
- [Advanced]→[Announcements]，when you create new announcements，you can adopt TTS.
- Add “judge_time” to IVR(main IVR and sub IVR) action.
- On the page of IVR，add PTTS to actions named “Play Announce” and “ReadData”.
- New translation and displacement for special characters that import/export data to PBX.
Statistics
- On the page of [Statistics]→[Agent Details]，add columns(workmode_dialin，workmode_dialout，workmode_all) to display and export.
Campaign
- On the page of [Campaign]→[Campaigns]，under the “Predictive Dialer” label，there is a new field：remote_fields.
- On the page of [Campaign]→[Customer Packages]，the custom field can be showed in “Individual” and “Organization” tables of database.
System
- On the page of [System]→[Recording Plans]，Whether delete the source file of recording when we delete the Recording Plans.
- New APIs of testConnect and setNode to the system.
Dialer
- On the page of [Dialer]→[Filter Log].To Memo(SQL)，changing from “read only” to “allow copying”.
Agent Desk
- On agent desk page，add a radio button that control all status in different agent groups.
- On agent desk page，when you click the “start/end” button，the “js alert” turn to a “tip” that disappered 3 seconds later.
- On the dialoutinterfaces，when the new customers dialed，the system will update “autocount,noanswernum and answernum” according start/end time in log.
- At the top right corner of the interface agent，we add a datetime table.
- On the agent desk，we add “current status and duration” under the “Status” button.
- On the agent desk，when you click the “Obtain Customer” button，the first date of customer will appearing automatically.
Bug Fix
User
- Fixed the bug that can't run the function of “select all” in [User]→[Agent Groups]→[Edit Agent].
PBX
- Fixed the bug that “Ext.No.*” allow to input alphabet on [PBX]→[Devices]→[Basic].
Advanced
- Fixed the bug that the wrong address of accounts portrait on [Advanced]→[Conferences]→[Edit Administrator].
- Fixed the bug that the recordings still existed although we have deleted on [Advanced]→[MOHs] page.
- Fixed the bug that can't allow “|” and “;” when we use “TTS” on [Advanced]→[MOHs]→[Edit Sounds].
Statistics
- Add “Select Team” before “Please Select” on [Statistics]→[IVR Details].
- Fixed the bug that the “First Login Time” as same as “Last Logout Time” on [Statistics]→[Agent Details].
Call Center
- 修复[呼叫中心高级管理]下有两个“任务管理”模块页面的问题，将 任务管理/Shell Jobs(shellimports)页面 中文名称改为[批次任务管理]，即：将下图页面改为批次任务管理页面。
Message
- 修复[群发信息管理]→[发送内部信息]右侧员工列显示其他团队员工号的bug，如下图：
- 修复短信内容字符串处理的bug。
- 修复群发消息模板通配符中对应内容不能替换的问题。
- 修复[群发信息管理]→[短信服务器]中，同一团队下多个服务器数据的”是否默认“字段，可同时为“是”的问题。
- 修复短信服务器希奥接口查询余额bug。
- 修复smsserver修改默认属性时bug。
- 修复[群发信息管理]→[群发信息]中邮件群发时,未按多语言进行变量替换。
System
- [系统设置]→[录音文件管理]→[添加计划]
- 修复录音计划中，路径不存在时要手动创建的bug。
- 修复同一时间的多条计划，只执行第一条的bug。
Dialer
- 修复 使用import & start后，预拨号过滤器无法使用的问题。
- 修复使用import & start后，预拨号过滤器无法使用的bug。因为individualname字段没有了，过滤器回报sql语法错误。
Agent Desk
- 修复坐席界面点击[获取客户]按钮时，数据出现-0.5的问题。
- 修复坐席页面上，[消息]→[搜索模板]时，”对象类型“下拉选框缺少”呼入客服“功能的问题。
- 修复坐席页面，[菜单]→[话务刷新]时，拨号计划弹屏消失问题。
- 外呼营销坐席弹屏页面新增客户时,根据呼叫记录应答时间和结束时间,更新客户的autocount,noanswernum,answernum
- 修复话务刷新时拨号计划无法弹屏的bug。
- 修复坐席界面，点击[菜单]→[话务刷新]的时候，状态处的持续时长显示NANANA的问题，如下图：
- 修复接口签入bug，之前若有队列暂停，新签入的队列更新curagents表数据时失败，sql语句错误。
