In IVR, all actions now have a failure destination

Support ASR in IVR

Support IVR for import/export

Display queue status in agent portal

In report, we could get agent report for all group he belongs to, including call number, call duration, average call duration, login duration, busy duration, etc

For call hint window, add option: hidden, fixed, delay-close

Add realtime call status diagram, including IVR, talking, ringing, waiting

New WYSWYG editor

Added extension number in extension list

In template, use “display name” instead of database column name

In campaign, it supports auto reset customer status if agent hasn't contacted the customer for days so other agents could obtain

Added report in CDR page, including inbound calls, inbound duration, outbound calls, outbound duration, inbound cost, outbound cost, team cost, system cost, user cost

Added device status in conference, green means device is online

In predictive dialer, it could auto redial based on config, say you can configure re-dial in 1hr, 3hrs, 12hrs

Some report start to run background, to avoid timeout when it has to run lots of data

Fixed the bug when hiden contact, phone number displayed in contact history

Fixed the bug when listen recordings in QC page, customer information is null for main customer table

Only when user scope is system, team admin and user is system admin or team admin, it will display black list and DID in import page

Fixed the bug when agent try to send non-mime email

Fixed WeiXin menu management page css bug

Fixed the bug that in import/export job management page, it always goes back to first page

Fixed the bug when query in conference page, different team might see others' records

Fixed the bug when delete a customer in campaign customer management page