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Table of Contents
2.2beta new features
Call features
- Device enabled agent mode could use voicemail now
- Agent could transfer call with button on IP phone
- New http API in IVR
Core features
- In real time monitor page, new data for Waiting, Max. Waiting Time and Service Level
- Realtime monitor page has an option to display all agents(including logged off agents)
- More data allowed when importing
- When upload announcement, you can upload files for different codec
- Allow to customize export columns and orders
- Allow to set rules for trunk and trunk group, like remove 0 for local numbers or select trunk based on callee number attributes
- Allow admin to merge announcements via GUI, so they can create a IVR with different language via TTS
- Add account name in outbound statistic report
- Allow to hide contact log in call panel
- Allow to select object when using batch message sender
- Allow to select customer package and search by customer status when using batch message sender
- Allow to search by import ID
- Added grid helper
- Added import hint in import page
Customer Service
- A default page for customer service, agent could check and search his call log
Campaign
- An option to allow agent listen to his call record in campaign popup page
- An option to display number attribute in campaign popup page
- Allow to use a simple text as call script
- All to use empty value in quick scheduler as “No Appointment”
- A link to import in campaign list
Predictive dialer
- Using “by agent 100%” by default in dialer page
- Provided the function to design wechat menu
Bug fix
- Fixed the bug that some customized fields don't display in work order
- Fixed the bug that when there're several SMS servers, hangup action doesn't choose the correct one
- Fixed the bug that when automatically create a queue, the queue number might get duplicated
- Fixed the bug that when there're many fields in customer, user could not adjust display order in Chrome.
- Fixed the bug that when using quick setup, there's a chance to create 1 digit extension when range is begin with 0
