Add Agent work mode： dialin，dialout，all; Agent will not receive inbound call from queue on “dialout mode” and disallow agent dialout on “dialin mode”, could limit if agent can select the work mode.

Add “ACW”： two mode ( ring ACW and answered ACW) , ring ACW means agent will into ACW when hangup no matter the call was just ring or answered; answered ACW means agent will into ACW when hangup only the call was answered.

Improve agent pause：could select the pause reason when pause, be good for admin to analyze .

Add default business application and device calling popup：

Agent portal added：one key checkin/chekout.

Improve display callername：the customername will displayed on agent's phone as callername when click to dial or predective dialer.

Confererce could monitor status of invited part.

Improve rate ：add outbound rate；could listen and download call recording in rate page.

Fixed

Add fax template.

Add force release and whisper js interface.

Improve Import module to support muti-language stronger.

Add limit of execute time of export.

Add groupadmin list.

Add click to send fax.

Add blacklist filter.

Add check dupliate in customer page.

Improve view cdr according to each campaign.

fix can't start survey when save a new customer in firefox bellow 10.0 version.

Support dialer to IVR.

Add dialer events (PDDIALER-callcallee,PDDIALER-calleeanswer,PDDIALER-calltarget,PDDIALER-agentanswer,PDDIALER-hangup)。

Add independent dialer list, could use dialer when login as account mode.

Add diallist page and diallist filter。

Add dialer setting page, could set limit of max dialer calls of each teams

Add check dupliate in customer page.

Adjust fields of searched and defalut displayed.

Fix can't send manual fax in english interface.

Improve import way of quotas.

Fix some style bugs.

Move Systime bills, Team bills and Account bills page to this module.