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en:change_log:astercc-2.4-rc1_changelog [2015/10/14 09:36] liuxl [Call Center] |
en:change_log:astercc-2.4-rc1_changelog [2017/12/12 03:05] (current) |
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| *Add "Recognition Result" field into Customers of campaigns. | *Add "Recognition Result" field into Customers of campaigns. | ||
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| ==== Dialer ==== | ==== Dialer ==== | ||
| - | *Add the Dialer Noanswer Cause report,it shows the proportion of each state via pie chart based on the campaign. | + | *Add the Dialer Noanswer Cause report,it shows the number and proportion of each state via pie chart based on the campaign. |
| - | {{:en:change_log:no_answer_cause01.png?750|}} | + | {{:en:change_log:no_answer_cause001.png?750|}} |
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| - | ======Bug Fix====== | + | ====== Bug Fix ====== |
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| ==== Survey ==== | ==== Survey ==== | ||
| - | *问卷建立配额页面，客户数据自定义字段未进行多语言的bug。 | + | *Fixed the locale bug of quota under survey page. |
| - | *语音问卷的改进，允许最后一题跳转。 | + | *Fixed the jump limit of the last question in voice survey. |
| - | *改进问卷的多语言，以及题目序号和题号容易误解的问题。 | + | *Improve the locale of survey and optimize the display of question number. |
| ==== Realtime ==== | ==== Realtime ==== | ||
| - | *实时监控的改进。系统实时信息/坐席组监控，距上次通话时间，由 以坐席通话开始时间计算 修改为 以坐席通话结束时间开始计算。 | + | *The Lastcallin on [Realtime]->[Live Monitor] page,it modifies from start with beginning time to ending time of agent. |
| ==== Knowledge Base ==== | ==== Knowledge Base ==== | ||
| - | *修复知识库页面，知识列表无法正常翻页的bug。 | + | *Modifed the bug that unable to flip normally on Knowledge Base list page. |
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| ==== Administrator ==== | ==== Administrator ==== | ||
| - | *修复了管理员将 已签入的动态坐席 改为静态坐席后，坐席仍可签出的问题。 | + | *Fixed the bug that the agent can logout after set to "Static“ by administrator. |
| - | *修复团队管理员登录时，基本信息页面的密码修改后无法登录的问题。 | + | *Fixed bug that the team administrator can't login the system after modify his password. |
| - | *修复坐席从自己所属当前呼出坐席组中移除时，未解除 当前呼出坐席组 绑定的bug。 | + | *Fixed the bug can't relieve the agent binding relation after remove the agent from agent group. |
| - | *隐藏pcilib错误信息。有的机器上执行lspci命令会报错，pcilib: sysfs_read_vpd: read failed: Connection timed out，需要隐藏该错误，避免客户误会。 | + | *Hided the error message of pcilib to avoid to misleading customers.The message of pcilib is: sysfs_read_vpd: read failed: Connection timed out. |
| ==== Agent Desk ==== | ==== Agent Desk ==== | ||
| - | *修复了坐席外呼工作界面上，任务有多个问卷时, 无法进行选择打开具体某一个，而只能打开固定的问卷 的bug。(建议一个任务使用一个问卷) | + | *Fixed the bug that the survey can't be selected to answer when there are several surveys in one campaign. |
| - | *修复了 外呼营销任务错误操作未解除与电子商务关联关系，造成坐席工作界面客户弹屏显示为空白 的bug。 | + | *Fixed the bug that blank popup on agent interface caused by removing the E-Commerce which binded with campaign. |
