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en:change_log:astercc-2.4-rc1_changelog [2015/10/14 08:20] liuxl [Campaign] |
en:change_log:astercc-2.4-rc1_changelog [2017/12/12 03:05] (current) |
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| *Add "Recognition Result" field into Customers of campaigns. | *Add "Recognition Result" field into Customers of campaigns. | ||
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| ==== Dialer ==== | ==== Dialer ==== | ||
| - | *Add the Dialer Noanswer Cause report,it shows the proportion of each state via pie chart based on the campaign. | + | *Add the Dialer Noanswer Cause report,it shows the number and proportion of each state via pie chart based on the campaign. |
| - | {{:en:change_log:no_answer_cause01.png?750|}} | + | {{:en:change_log:no_answer_cause001.png?750|}} |
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| - | ======Bug Fix====== | + | ====== Bug Fix ====== |
| - | ==== PBX高级管理 ==== | + | ==== Advanced ==== |
| - | *解决同一个中继在多个中继组时，删除其中一个中继组内该中继的规则会误删除该中继在其他中继组的中继规则的bug。 | + | *When a trunk belongs to several trunk groups,fixed bug that it will clear all rules in trunk groups when delete the trunk from one group. |
| - | ==== 外呼营销 ==== | + | ==== Campaign ==== |
| - | *外呼营销任务模块下，质检管理和客户管理 页面搜索框中，呼叫结果未显示本团队共用的呼叫结果数据。 | + | *Fixed the bug that content of CallResult which belong a team can't be shown under Customers and Quality Control pages. |
| - | *外呼任务手动分配页面搜索框样式的调整。 | + | |
| + | *Adjust the style of searching box under Manual Assign Customers in Edit Campaign page. | ||
| - | ==== 呼叫中心高级管理 ==== | + | *Fixed the bug that can't search out date by "CallResult" which include sign(,) under Customers and Quality Control pages. |
| - | *修复批次任务页面，不同权限范围，不能下载数据的bug。 | ||
| - | *修复通过后台导出的.csv格式文件内容窜行的bug。 | + | ==== Call Center ==== |
| + | *Fixed the bug that agents have different priviliges can't download the report under Shell Jobs page. | ||
| - | ==== 问卷管理 ==== | + | *Repaired the confused format of .csv file exported from system. |
| - | *问卷建立配额页面，客户数据自定义字段未进行多语言的bug。 | ||
| - | *语音问卷的改进，允许最后一题跳转。 | + | ==== Survey ==== |
| - | *改进问卷的多语言，以及题目序号和题号容易误解的问题。 | + | *Fixed the locale bug of quota under survey page. |
| + | *Fixed the jump limit of the last question in voice survey. | ||
| - | ==== 系统实时信息 ==== | + | *Improve the locale of survey and optimize the display of question number. |
| - | *实时监控的改进。系统实时信息/坐席组监控，距上次通话时间，由 以坐席通话开始时间计算 修改为 以坐席通话结束时间开始计算。 | ||
| + | ==== Realtime ==== | ||
| - | ==== 知识库 ==== | + | *The Lastcallin on [Realtime]->[Live Monitor] page,it modifies from start with beginning time to ending time of agent. |
| - | *修复知识库页面，知识列表无法正常翻页的bug。 | ||
| + | ==== Knowledge Base ==== | ||
| - | ==== 客户管理 ==== | + | *Modifed the bug that unable to flip normally on Knowledge Base list page. |
| - | *解决了客户管理 和 质检管理下的搜索项目中，无法搜索出呼叫结果含有 英文逗号 数据的bug。 | ||
| - | ==== 管理员页面 ==== | + | ==== Administrator ==== |
| - | *修复了管理员将 已签入的动态坐席 改为静态坐席后，坐席仍可签出的问题。 | + | *Fixed the bug that the agent can logout after set to "Static“ by administrator. |
| - | *修复团队管理员登录时，基本信息页面的密码修改后无法登录的问题。 | + | *Fixed bug that the team administrator can't login the system after modify his password. |
| - | *修复坐席从自己所属当前呼出坐席组中移除时，未解除 当前呼出坐席组 绑定的bug。 | + | *Fixed the bug can't relieve the agent binding relation after remove the agent from agent group. |
| - | *隐藏pcilib错误信息。有的机器上执行lspci命令会报错，pcilib: sysfs_read_vpd: read failed: Connection timed out，需要隐藏该错误，避免客户误会。 | + | *Hided the error message of pcilib to avoid to misleading customers.The message of pcilib is: sysfs_read_vpd: read failed: Connection timed out. |
| - | ==== 坐席页面 ==== | + | ==== Agent Desk ==== |
| - | *修复了坐席外呼工作界面上，任务有多个问卷时, 无法进行选择打开具体某一个，而只能打开固定的问卷 的bug。(建议一个任务使用一个问卷) | + | *Fixed the bug that the survey can't be selected to answer when there are several surveys in one campaign. |
| - | *修复了 外呼营销任务错误操作未解除与电子商务关联关系，造成坐席工作界面客户弹屏显示为空白 的bug。 | + | *Fixed the bug that blank popup on agent interface caused by removing the E-Commerce which binded with campaign. |
