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| en:change_log:astercc-2.2_changelog [2014/11/03 00:44] – [New Features] solo | en:change_log:astercc-2.2_changelog [2014/11/03 00:52] (current) – solo | ||
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| * Support IVR for import/ | * Support IVR for import/ | ||
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| * Display queue status in agent portal | * Display queue status in agent portal | ||
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| * In report, we could get agent report for all group he belongs to, including call number, call duration, average call duration, login duration, busy duration, etc | * In report, we could get agent report for all group he belongs to, including call number, call duration, average call duration, login duration, busy duration, etc | ||
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| * Add realtime call status diagram, including IVR, talking, ringing, waiting | * Add realtime call status diagram, including IVR, talking, ringing, waiting | ||
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| * New WYSWYG editor | * New WYSWYG editor | ||
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| * Added extension number in extension list | * Added extension number in extension list | ||
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| * In campaign, it supports auto reset customer status if agent hasn't contacted the customer for days so other agents could obtain | * In campaign, it supports auto reset customer status if agent hasn't contacted the customer for days so other agents could obtain | ||
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| - | * Added report in CDR page, including inbound calls, inbound duration, outbound calls, outbound duration, inbound cost, outbound cost, team cost, system cost, user cost{{:zh: | + | * Added report in CDR page, including inbound calls, inbound duration, outbound calls, outbound duration, inbound cost, outbound cost, team cost, system cost, user cost |
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| * Added device status in conference, green means device is online | * Added device status in conference, green means device is online | ||
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| * In predictive dialer, it could auto redial based on config, say you can configure re-dial in 1hr, 3hrs, 12hrs | * In predictive dialer, it could auto redial based on config, say you can configure re-dial in 1hr, 3hrs, 12hrs | ||
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| * Some report start to run background, to avoid timeout when it has to run lots of data | * Some report start to run background, to avoid timeout when it has to run lots of data | ||
