https://wiki.astercc.com/ 2026-05-15T12:32:23+00:00 https://wiki.astercc.com/ https://wiki.astercc.com/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:agent_functions&rev=1513047939&do=diff Regular agent functions in call center Agent Account, Agent Number and Device In astercc commercial, there are entries like team, user, user group, extension, agent, agent group, agent group administrator, agent extension, agent number and agent password. text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:agent_supervisor_functions&rev=1513047939&do=diff Supervisor features in the call center In a call center, the supervisor's job is responsible for the daily work of the agents in his group, guidance and supervision and to generate statistical reports. Live Monitor Login as group admin, then you will see agent's portal page, then go to text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:auto_dialing&rev=1513047939&do=diff Auto Dialing Auto dialing refers to in a campaign, system according to certain priorities, automatically dial the contact numbers assigned to the agent, Compared with the predictive dialing, auto dialing has the following advantages : * Agent could keep his customers text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:call_recordings&rev=1513047939&do=diff Listen, download and backup of call recordings In asterCC commercial call center system, all agent calls are being recorded, the recording directly saved on the server, the system services without additional recording equipment. Listen, export of the call recordings text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:customization_fields&rev=1513047939&do=diff Customization Field Function in Call Center This is used when the fields that already exist in the system cannot meet the needs of clients. Customization fields are used to save the information of the business. Customization Fields in Campaign When using the campaign module and all fields in the customer package that this campaign belongs cannot meet the business needs, you need to add customization fields to this package. text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:do_not_call_and_black_list&rev=1513047939&do=diff Do not call and Black list Call Center needs to forbid the call between the customer and agent,inside DNC list and blacklist(Inbound Blacklist). DNC DNC list is used to forbid the Call Center to dial the customer which do not want to be dialed. DNC list refer to text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:how_to_restrict_the_incoming_calls_number&rev=1513047939&do=diff How to Restrict the Incoming Calls‘ Number Restrict the Number by Blacklists Import Small Amounts of Telephone Number Click [Advanced]->[Blacklists]->[Add]，you should fill the restricted number first，select the team、account or extension that desire restrict this number.It means that acting on the all agents and accounts belong to team when you select the text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:import_export_data&rev=1513047939&do=diff Import and Export Import In import page, you can do * Import customers to a campaign * Import customers to the main table * Import to phone number attribute table * Import to black list * Import to do not call list For import, go to call_center -- text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:outbound_functions&rev=1513047939&do=diff Outbound Functions in Call Center Outbound calls is the most useful features in most of call center, system provides some modules for this * Campaign * Dialer * Work Order * Survey * e-commerce Campaign is one of the basic module, depending on the need, we can put dialer, work orders, survey, product and e-commerce in combination together. Campaign is primarily designed for the outbound usage, but can also be used for inbound popup. Through the different settings, the system can be … text/html 2018-12-28T02:46:41+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:predictive_dialer&rev=1545965201&do=diff Predictive dialer When using predictive dialer, system will dial a batch of customer numbers, and customer answer the call, system will transfer the call to a queue, then call agents in the queue to talk to customers * If no calls are connected, even there are idle agents, they would not get any calls text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:realtime_monitor&rev=1513047939&do=diff System Realtime Monitor Realtime Monitor of the call center to help managers and operators to better understand the system running situation, find problems, asterCC commercial call center system provides a full range of monitoring functions Agent Work Status text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:start&rev=1513047939&do=diff Regular function description in Call Center * Agent Functions * Agent Supervisor Functions * Realtime Monitor * Useful Reports * Customization Fields * Outbound Functions * Auto Dialing * Predictive Dialer * Import & Export Data * Call Recordings * Do not call and Black list text/html 2017-12-12T03:05:39+00:00 https://wiki.astercc.com/doku.php?id=en:regular_function_description_in_call_center:useful_reports&rev=1513047939&do=diff Useful reports in call center asterCC commercial call center system provides a rich type of statistics reports, users can view the report according to their needs, and here we list some common useful reports. Useful reports in outbound call center