https://wiki.astercc.com/ 2026-05-13T18:11:36+00:00 https://wiki.astercc.com/ https://wiki.astercc.com/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:black_lists&rev=1513047940&do=diff DNC List DNC is used to filter the customer which do not want to be called from the customerpackage DNC Import Go to Call Center,open the import page,can import DNC by this page.As follow: [DNC Import] 在左侧列表里 选择禁拨黑名单,然后在右侧可以看到 团队下拉框 和 外呼营销任务 下拉框 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:campaign_cdrs&rev=1513047940&do=diff text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:campaign_customers&rev=1513047940&do=diff Customers Click Campaign --> Customers,open the page,can view the customers in the customerpackage of campaign 可以通过 左上角 客户管理 后面的下拉框来选择一个 外拨营销任务来查看其对应的客户包数据,如下图 [Customer Page] 在这个页面可以进行搜索、添加 和删除该客户包内的客户数据 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:campaigndata_monitors&rev=1513047940&do=diff Data Monitors Function:can view the detail of campaign by this page Go to leftmenu campaign --> Data Monitors,open the page [Data Monitors Page] select the campaign's multi checkbox,can choose the campaign to view the details of chosen campaign. choose the `Customer visist` campaign text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:campaignresults&rev=1513047940&do=diff Results Go to Campaign --> Results , open the page 呼叫结果显示在坐席外呼工作界面，坐席与客户通话完成后，需要选择客户的处理状态，填写联络详情，以及呼叫结果（对通话的概述）。 外呼营销统计报表中，会统计各种呼叫结果发生的频次。 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:campaigns&rev=1513047940&do=diff Campaigns Go to Campaign -> Campaigns [Campaign Page] The module function: set a campaign and agents can work in this page. Assign this campaign to some agents, which customers the agents will be calling, which fields of the customer information can be seen or edited by the agents, or by the background administrator; whether the agent can check the working pace of the group fellows, and the proportion of the work to be checked by the quality control. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:cdrs&rev=1513047940&do=diff CDRs Click [ Campaign ]->[CDRs]，you can open the page and view the call detail record(CDRs) of campaigns by change the select on top You can check the CDRs( eg:Src，Dst，Start Time(ringing)，Answer Time(answered)，End Time，Duration(End Time-Start Time)，Billsec(End Time-Answer Time)，Agent NO.，Disposition(Answered or not)，Record Mark )。 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:customerpackages&rev=1513047940&do=diff Customer Packages go to Campaign --> Customer Packages [Customer Package Page] 此模块功能：客户包就是从机构客户总表或个人客户总表按一定规则按一定需求,选取一批客户进行打包，打包后可以为某个外呼营销任务服务，用于外呼。每个外呼任务都会对应一个客户包,每创建一个包，系统就会自动为其建立一个单独的数据表，称为 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:outboundstatistics&rev=1513047940&do=diff Statistics Go to leftmenu campaign --> Statistics ,open the page. [Statistics Page] As shown above, The first line is for time range choosing. You need to set the time range during which the statistics are being analysed ( the system chooses that date by default). The second line is the statistic conditions. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:qcpages&rev=1513047940&do=diff Quality Control * Go to leftmenu,Campaign --> Quality Contol,open the page [Quality Contol Page] * Select campaign and survey(if it has one), then it will list all submitted records * For each record, it has three parts, QC action, Customer Information, Survey * Recording text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:qcrates&rev=1513047940&do=diff QC Scores Go to leftmenu campaign --> QC Scores,open the page [QC Scores Page] Click the [Add] button,open the QC Scores' add page,add one score. [Add QC Scores] Team:optional,do note select the team,it will effect all the team.On the Quality Contol page,all the team's quality inspector will see this score. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.com/doku.php?id=en:module_manual:campaign:shell_blacklists&rev=1513047940&do=diff DNC Filter 可以为某个外拨营销任务建立一个 黑名单过滤计划，通过 禁拨黑名单 将该外拨营销任务对应的客户包内的 相应数据过滤掉 如上图所示，页面中的执行操作包括 * 可以如果黑名单过滤计划执行完毕，可以点击