https://wiki.astercc.com/ 2026-05-07T13:12:15+00:00 https://wiki.astercc.com/ https://wiki.astercc.com/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_build_a_common_contacts&rev=1513047941&do=diff * The common contacts in virtual office, list will show the contact information, similar to a phone book. * as follows to add it:【Call Center】-->【Common Contacts】--> Click the “Add” button Team : Specifies the contact's scope text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_build_a_voice_broadcasting_system&rev=1513047941&do=diff By combining calling marketing, IVR and predial, we can build a voice broadcasting system, that is, the system places calls according to certain conditions. When the call is connected, the system transfers the call to IVR, where the customer will be listening to the recording, and pressing buttons to advance. Clients do not need to extra pay for applications of normal scale, for asterCC predial offers高达20路的并发通话许可 text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_build_a_voice_broadcasting_to_ivr_system&rev=1513047941&do=diff By combining marketing campaign, IVR and dialer functions, it is possible to create a great broadcasting system with astercc. This system configured as per the instructions below, will be able to place calls according to certain conditions. The way this works is that when the call is connected, the system transfers the call to an IVR where the customer will be listening to a recording and pressing buttons to move through a menu. Users of astercc can configure and use this feature free of charge … text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_config_a_campaign&rev=1513047941&do=diff In a campaign, we will import customer information first from a csv or excel file, then we can assign the customers to agents, agent login and dial the customer one by one, they can select the call result, make a scheduler for next call or mark the customer as failed/success. During the call, if customer is interested, agent could send email/SMS/fax in agent portal page. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_config_customer_service_module_for_inbound_calls&rev=1513047941&do=diff A company can store all their customer information in main table individual and organization, when customer dial in, agent could get a popup with customer profile, call history, ticket history event purchase history, so they can provide better service. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_config_e-commerce_for_customer_service&rev=1513047941&do=diff How to use E-Commerce in the Customer Service Module Install * Go to `System Modules` page,find `E-Commerce` module Module install,please refer to Module Installation After finished the module,need to create the E-Commerce program,integrate the product into one E-Commerce for agent sales text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_config_e-commerce_in_a_campaign&rev=1513047941&do=diff How to Config E-Commerce In A Campaign Module Installation * go to [System Modules], find E-Commerce module Module Installation,plase refer to module_installation After the module is installed, you need to build an e-commerce solution,put the products is integrated into a unit for agent to sale. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_config_inbound_popup_for_campaign&rev=1513047941&do=diff How to Config Inbound Popup for Campaign Create the Campaign Go to [ Campaign ] -> [ Campaigns ],you can go to adding interface via click “Add” on the top of page，as the figure shown below： You can refer to Campaigns to realize the meaning of fields in this interface,then configure it according to your needs. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_configure_voice_survey_with_predictive_dailer&rev=1513047941&do=diff how to configure a voice survey with predictive dialer. Mass upload sound files login to system，go to Add Sounds page，according to introduction： upload sound files to Soundfile Path that set in system settings page with ftp or sftp. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_customize_customer_information_fields_and_import_data&rev=1513047941&do=diff Add custom fields in the outbound list Under the system management page, callcenter outbound-> customise fields, The system provides more than 30 basic fields by default for the 2 customer information lists. When dealing with special customer information groups, and the data cannot be input with the default fields, you can add fields that are needed here to those lists. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_filter&rev=1513047941&do=diff Since we have already learned how to pre-dial, you may need to know about the filter, which plays an important role in assisting the pre-dial function. When the pre-dialed number needs to be recycled, or be placed into the dialer list again, the filter can recycle all the numbers that meet your settings in a certain period of time. The filter will save the agents a lot of time which they might have used to recycle the numbers one by one. This raises the efficiency significantly. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_manage_callerid_number&rev=1513047941&do=diff Manage callerid number When we need to set different callerid number for different applications, the order in which the system uses the calling numbers is as follows: * Truck callerid number (Mandatory) * Agent callerid number (Login status) text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_set_agents_can_do_international_calls_with_an_authorization_numeric_code&rev=1513047941&do=diff First, settings dialout PIN Prefix. * You should login the WEB, the left side management list find --> [User] --> [Teams] --> Select the team you want to set up --> Edit Team “Basic” “PIN Prefix” set up the dailout number frefix and saved, as follows: text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_set_sip_phone_uses_tls_to_register_the_astercc_system&rev=1513047941&do=diff * 1、First modify 【system】-->【Settings】-->【GENERAL SIP SETTINGS】 transport：Add tls, if it's already have pther protocol，please use ',' separate them. * 2、Download asterisk's script “ast_tls_cert” file, use this script to generate an SSL certificate.</h3> text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_set_up_master_slave_replication_in_mysql&rev=1513047941&do=diff Modify the configuration file my.cnf 【Modify master's my.cnf configuration file】 * This set enable binary log, master must, slave optional. Add, as follows: log-bin=mysql-bin * This set master host mysql logo， it's can be 1, can also take the host IP last paragraph. Add, as follows: text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_settings_campaign_trunks_for_different_purposes&rev=1513047941&do=diff Set the trunks in team If the team only bind a trunk, rather than the trunkgroups, then the team under the outside call marketing tasks can only be carried out through the trunk call, as follows: Set the trunk in the accountgroups Forexample there have a test team, the team have 5 accounts, they are: astercc0-astercc4, and this team bind a test accountgroup，trunkgroups have 3 trunks, they are: trunk01, trunk02, trunk03. we want gave this team a campaign, The trunk (or trunkgroups) to be u… text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_settings_the_astercc_moh&rev=1513047941&do=diff 【Settings】: The system's MOH * System WEB page 【Advanced】 --> 【MOHs】 --> Edit “default”, double-click “File”, click Upload to add a new wav format to MOH file --> click Save And click the reload bar to make the settings take effect. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_setup_ip_phone_auto_provisioning&rev=1513047941&do=diff Create an ip phone auto provisioning templates * System's WEB【Advanced】-->【templates】-->“Add” * Introduction to the configuration panel fields Name：Can be arranged to fill their own (this column is set to yealink) Type：IP Phone Auto provisioning (for yealink phone fixed option) text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_use_consult_cb_conf_trans&rev=1513047941&do=diff “”“”“”“” * When a call comes in, the system is assigned to a seat, the agent answered. At this time, the icon “Consult” becomes orange to indicate that it is available. * Click the “Consult” button to display the consultation page. You can use the text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_use_e_commerce_in_customer_service_module&rev=1513047941&do=diff How To Use E-Commerce In Customer Service Module Module Installation * go to [System Modules], find E-Commerce module Module Installation,plase refer to module_installation After the module is installed, you need to build an e-commerce solution,put the products is integrated into a unit for agent to sale. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_use_filter&rev=1513047941&do=diff Since we have already learned how to pre-dial, you may need to know about the filter, which plays an important role in assisting the pre-dial function. When the pre-dialed number needs to be recycled, or be placed into the dialer list again, the filter can recycle all the numbers that meet your settings in a certain period of time. The filter will save the agents a lot of time which they might have used to recycle the numbers one by one. This raises the efficiency significantly. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_use_ngrep_for_fast_sip_packet_analysis&rev=1513047941&do=diff * 1、SIP debugging AsterCC call center system is a system based on SIP communication, compared with the traditional telephone system, voice transmission based on IP network, so learn how to debug VoIP communications network administrators must master one of the skills. Here we will gradually introduce some VoIP debugging tools, hoping to help us better design, maintenance, voice communications and call center systems. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_use_predictive_dialer_in_a_campaign&rev=1513047941&do=diff How to Use Predictive Dialer in a Campaign Add a Compaign At the system management interface, click “add” at the “Compaigns” page. Then start to configure it: Here you are going to choose which agents under which agent groups will be participating in the outbound dialing, which customers will the agents be assigned to dealing with, which fields of the customer information are visible and which are editable, whether the agents can see the process of their peers in the same group. You can … text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_use_rsync_to_synchronize_files_on_a_remote_server&rev=1513047941&do=diff First, the server configuration Install * AsterCC system based on CentOS6, file synchronization environment needs rsync and xinetd support, xinetd is used for rsync client for the synchronization request to rsyncd, the installation method is as follows： text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_use_samba_share_files_between_linux_and_linux&rev=1513047941&do=diff How to share files between Linux and Linux 1、Ensure that the samba service is installed on Server A: yum install samba 2、After installation is complete, create a samba user and password on server A: To create a samba user: useradd sbu text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_use_tcpdump_and_wireshark_to_debug_voip_calls&rev=1513047941&do=diff * 1、If don't have tcpdump, please do as follows: yum install -y tcpdump * 2、The capture command is executed and the captured information is saved in a file. tcpdump -i any -s 65535 -w internal.pcap Indicates that packets received by any network interface are saved to the internal.pcap file. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_use_work_order_in_campaign_module&rev=1513047941&do=diff How to use work order in campaign module Config Work Order * Create a work order, in Range, you need to select which agent group(s) could use (create or get involved) in this work order Config Campaign * To use work order in a campaign, the campaign must use main table text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_use_work_order_in_customer_service_module&rev=1513047941&do=diff how_to_use_work_order_in_customer_service_module Module Installation * go to [System Modules], find work order module Module Installation,plase refer to module_installation Create a kind of work order * go to [Work order] -> [Work order], click [Add], we can add many kinds of work order as required text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.com/doku.php?id=en:how-to:how_to_verify_validity_of_credit_card_in_ivr_module&rev=1513047941&do=diff How To Verify Validity Of Credit Card In IVR Module Add Announcements As an example to “Welcome”，other IVR announcements could be added in the same way。[Advanced]->[Announcements]，click the [Add]，make a name and click [Save]，then [Add/Edit Sound]