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====== 获取单一坐席今日在坐席组中的统计数据 ====== * 接口原型: <code>agentStatisticDay(orgidentity,usertype,user,pwdtype,password,agent_group_id)</code> * 作用说明: 获取某个坐席当天在某坐席组里的统计数据(当前状态,通话总时长,呼入接通次数,呼出接通次数,总话务量,当前坐席组内排队客户数); * 参数说明: ^ 参数名称 ^ 类型 ^ 描述信息 ^ |EVENT|String|当前坐席所属的组织标识| * 返回结果: 返回值类型:JSON格式的字符串 若失败,格式举例 {"code":2,"message":"BackMsg_01"} 若成功,格式举例 {"code":1,"message":{"1":{"agent_status":"idle","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":6,"waiting_calls":0},"2":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0},"4":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0}}} 黄底红字的标注为坐席组ID,即agent_group_id,取值时应为json[message][坐席组id][统计字段]

zh/二次开发者指南/接口开发手册_v2.0/webservice接口/获取单一坐席当日在坐席组中的统计数据.1472882215.txt.gz · 最后更改: 2017/12/12 03:11 (外部编辑)
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