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Table of Contents
Manage Caller ID
Your trunk should allow you to send your Caller ID
The priority of caller id number in system is
- Caller ID in Trunk (when it's forced)
- Agent Caller ID(when agent login)
- Campaign Caller ID(when agent login)
- Device Caller ID
- Trunk Caller ID
Phone System
- Always use a specific caller id for the trunk
System will always use the caller id for a specific trunk, all outgoing calls via the trunk will use this caller id
Phone System
- 使用统一的主叫号码，有些每个分机需要有独立的主叫号码
Call Center
- 坐席有独立的主叫号码
当电话签入为坐席分机时，系统将优先使用坐席主叫号码，否则仍将使用分机主叫号码
Outsourcing Call Center
- 每个项目有独立的主叫号码
