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Table of Contents
Call webservice in IVR
Use result return by webservice for IVR transfer
We will instruct a business members service IVR flows, and will call a webserivce for checking the card number which customer enter from IVR.
Create the IVR flows
- upload the announcement voices
Go to Advanced/Announcements page , and click “ADD” button to add a main ivr flow.
- create IVR
Go to Advanced/IVR page , and click “ADD” button to add a main ivr flow.
Add the DID number
- add a special incoming DID number
Go to PBX/DID page , and click “ADD” button
配置呼入路由
- 坐席有独立的主叫号码
当电话签入为坐席分机时，系统将优先使用坐席主叫号码，否则仍将使用分机主叫号码
php webservice 程序实例
- 每个项目有独立的主叫号码
