Import and Export

Import

In import page, you can do

Import customers to a campaign
Import customers to the main table
Import to phone number attribute table
Import to black list
Import to do not call list

For import, go to call_center –> import, click “Click to Upload” button, upload the file you want to import(it's better to use csv file and make sure the file format is UTF-8), then select the table you want to import the data to, match the columns and the fields, if all are good, click “Import” button to start process.

for reference, check import

Frame ①: The file waiting to upload, only support format: csv or xls

Frame ②: Select a team when the user has access to multiple teams

Frame ③: Select the table, it will give you all available tables, after the selection, it will list all fields of the table, if the field is mandatory when import, it will has a hint in red.

When a campaign is using the main table, it would not appear in the drop down menu, you need import to the main table

Frame ④: list the top 10 records from the file for reference

Frame ⑤: config which fields you want to import, the import time, the options when there're duplicated records. When the campaign has predictive dialer enabled, you can see a new drop down menu under each fields, so you can config which fileds to import to dial list, when you want to dial and the call priority in the dial list.

only select a table in frame ③, you can see these options in frame ⑤

Import data to customer package

In the system, we have two kinds of customer package,

The main table: In the package, it only has customer information
Regular customer package: In the package, it will have both customer information and all the others (like contact log)

so when a campaign is using main table, you have to import to main table first, then assign these records to the campaign.

Select the table from the drop down menu in frame ③, then configure the fields you want to import, if you want to import the numbers to predictive dialer list in a campaign, you can configure the “predictive dialer” fields

Import Data to Main Table

The customer packages of customer service module and campaign module which uses main table all employs the customer data from main table. Importing data to the main table will increase the customer base of the two modules.

Main table is main individiual table or main orginazition table, each team has its own main tables

In the import page, selece a team in the pull-down menu, and the main table of this team will be shown below, contains two options, “individual” and “orginazition”

In the red box ③ select a main table needs to be imported, and choose one from “individual” and “orginazition” to import.

Import data to mass target customer table

If you need to send email or sms to certain mass target customers, you shall import the customer data to the mass target customer table in the import table. When imported successfully, you can choose “mass target customer table” to send them emails or sms. Choose “mass target customer table” and you will see,

The fields are email, phone, param0, param1, param2, param3…and flag. Among these, param0, param1…param9 are for replacing the parameters in the emails or sms with the parameters imported.

Import to area code

In area code table, you can put some information of the number, like the country and province information, you can manage these information from area_code manually, or you can import from a file import

Select `area code` table, you can see the following fields

Prefix : Prefix of the number
Country : You can put country which the the number belongs to
Province : You can put province which the the number belongs to
City : You can put city which the number belongs to
Vendor : The vendor of the number, like AT&T, China Mobile, etc.
Memo : Put some memo for the number

Import to DNC list

As for the customers in the system package, some may do not want to hear from the call center, so we need to avoid these customers. Thus, we need to put these customers in the black list to make sure their numbers will not be dialed.

Import is an efficient way to add butch customers into the blacklist. Also, you can manually add in the 禁拨黑名单.

In the pull-down menu, select “Campaign blacklist” and you will see the following field ,