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======How to terminate the mission====== <note important>When we dial out using the phone number in customer packages，the operation of importing or deleting customer data will cause the astercc slowing down.So we should terminate the operation ongoing. </note> =====Inserting data===== Open [Campaign]->[Campaigns]，click [Import]，and then select the file to import，team and table you want to import。At last，"select when to import" and click [Import]. {{:en:real_case_guidance:import_customer_data01.png?700|}} {{:en:real_case_guidance:import_customer_data02.png?700|}} When the import job was be finished，we can find the status of task in [Call Center]->[Shell Jobs] is "Import"，as following： {{:en:real_case_guidance:import_status01.png?700|}} ====Terminate the operation of "Import"==== How to stop the "Import" operating ? We just click the [Delete] in [Call Center]->[Shell Jobs]->[Import Jobs]. ====Terminate the operation of "Importing"==== When the database time is match the "Executed At",the job will be start importing，we also find the status is "Importing" in [Call Center]->[Shell Jobs]->[Import Jobs]，as following： {{:en:real_case_guidance:import_status02.png?700|}} If we need end the "Importing" task now，at first，we should execute the command on server，as following： <code> ps ax | grep asterccimport </code> If you can get returns like following： XXXX ? S 0:01 php -q /var/www/html/asterCC/cake/console/cake.php -working /root -app /var/www/html/asterCC/app asterccimport： {{:zh:实际案例指导:查看后台导入进程01.png?700|}} it means that the script is working for importing，you should use the command：sudo kill id(XXXX)，for instance：kill 9285. After our manipulate，you can find "Error" in [Call Center]->[Shell Jobs]->[Import Jobs] ,as following： {{:en:real_case_guidance:error_status01.png?700|}} Now，let‘s click the [Delete] button as soon as possible.Untill now，we terminate "Importing" manipulation. =====Deleting data===== 删除客户数据：在[外呼营销]->[客户管理]，先选择哪个任务下的客户数据，然后点击[根据搜索删除]按钮时，会提示选择“执行删除方式”，包括：直接删除 和 任务删除。直接删除是在本页立即执行数据删除操作，而任务删除是指建立一个删除任务的计划，当时间达到[呼叫中心高级管理]->[批次任务管理]页面中的"执行时间"时，才执行删除数据的操作。 {{:zh:实际案例指导:根据搜索删除01.png?700|}} ====取消直接删除操作==== 当选择直接删除时，要想取消正在删除数据操作，需要在服务器上执行如下命令： <code> /etc/init.d/php-fpm restart </code> ====取消任务删除操作==== ===取消未进行任务删除操作=== 取消”未执行“的数据删除操作，只需点击[呼叫中心高级管理]->[批次任务管理]，找到要取消的数据删除任务计划，点击[删除]按钮即可。 ===取消执行中的删除任务操作=== 终止正在执行删除任务，需要在服务器上先执行如下命令： <code> ps ax |grep asterccdelete </code> 可以看到类似这样的数据：数字 ? S 0:01 php -q /var/www/html/asterCC/cake/console/cake.php -working /root -app /var/www/html/asterCC/app asterccdelete ，说明脚本正在执行删除任务，使用：sudo kill id(任务的进程号,数字)即可结束删除。