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Pre-dial is the system according to a certain strategy first to initiate a call to customer,When the called answered and then transfer to the waiting agent.The key advantage of this mode is the system will automatically calling customers and assign the call to agents,it will eliminates the need for agents find the number, dial, wait for the ringing and a series of actions,save time,reduce probability of error dial,improve high work efficiency.Imagine that how much time will be wasted about thousands of calls by dialing manually and wait for ringing.

• make a pre-dial dialist csv file that need to be imported

• enter the data import interface

• Upload files, select campaign(DEMO system, select astercc-campaign to get pre-dial experience),select the corresponding relation between data column and customers table project and choose one of the listed phone number fields import to the pre-dial dialist.

• start data import

• Check data import

• After successfully importing the data,enter the dialer page, ready to start pre-dial.

• before start Pre-dial, first to set dial strategy:Max Channel/Agent Percentage.

Max Channel:With this value as the campaign at the same time allows to call the maximum amount of calls.For example:This option is selected and set to 50, now if the dialer detect system has 30 channels phone number in this campaign are calling,10 channels phone number in this campaign are ringing,then the dialer will initiate another 10 channels calls,insure to keep that 50 calls during the same time.

Agent Percentage:With this value is multiplied by the number of available agents to determine the amount of initiate call.For example:This option is selected and set to 120%,dialer detect current campaign belongs to the agent group has 40 agents in idle state,dialer can identify in system belong to this campaign are ringing call is 10,ues the value of available agents 40 minus 10 of ringing calls,then multiply by 120% get 36 is the amount of need to be initiated calls again.

• after setting up the dial strategy click the “start” button to start pre-dial,during the dial-up process,click on the campaign name to view real time of pre-dial.