basic dialin and popup

Dial the nubmer 0086-311-89297355/56/57 with your phone and you will see the different popup pages.

• click the ICON on left top, get the queue panel and click the checkbox to checkin the queue. The agent is now ready to work (not in pause or ACW).
• 86-311-89297355 for the campaign to popup (it includes survey and ecommerce module)

customer infomation

contact logs

ecommerce orders

surveys

• 86-311-89297356 for customer service popup (include workorders and ecommerce module)

• 86-311-89297357 for virtual office popup

• when phone answered,agent can use
  • consult
  • end consult
  • conference
  • transfer