basic dialin and popup

Dial the nubmer 0086-311-89297355/56/57 with your phone,you will see the different popup pages.

• click the ICON on left top,get the queue panel, click the checkbox to checkin the queue,then the agent is ready to work (not in paused or ACW).
• 0086-311-89297355 for campaign popup (include survey and ecommerce module)

customer infomation

contact logs

ecommerce orders

surveys

* 0086-311-89297356 for customer service popup (include workorders and ecommerce module)

* 0086-311-89297357 for virtual office popup

• when phone answered,agent can use
  • consult
  • end consult
  • conference
  • transfer