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- use browswer IE(8.0 or above) , Firefox(3.0 or above) or Chrome
- login with username demo password demo
- after login,you can see agent portal page
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basic dialin and popup
Dial the nubmer 0086-311-89297355/56/57 with your phone,you will see the different popup pages.
- click the ICON on left top,get the queue panel, click the checkbox to checkin the queue,then the agent is ready to work (not in paused or ACW).
- 0086-311-89297355 for campaign popup (include survey and ecommerce module)
- how to use survy
- click the survy campaign on left top
- select a customer
- start the survy
- when phone answered,agent can use
- consult
- end consult
- conference
- transfer
