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- use browswer IE(7.0 or above) or Firefox(3.0 or above)
- login as user mode, username demo password demo, Type: user, Team: astercc-demo
- after login,you can see agent portal page
basic dialin and popup
- click button “astercc agentindesk”,it will open agent work page
- click the ICON on left top,get the queue panel, click the checkbox to checkin the queue,then the agent is ready to work
- dial the nubmer 0086-311-89297356/57/58 with your phone,you will see the popup page
- how to use survy
- click the survy campaign on left top
- select a customer
- start the survy
- when phone answered,agent can use
- consult
- end consult
- conference
- transfer
