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======Team management====== You can regard teams as individual companies, and each team has its own extensions, agent numbers and rate. And agents, devices and queue should belong to a team. So the first step to configure the system is to ad a team. =====Add team===== In the menu on the left, [[:en:module_manual:user|User]] -> team management, and click add, {{:en:module_manual:user:team_add.jpg?768|Add Team}} ====Mandatory fields==== * Name: give the team a name to identify it. * Identity: This is the unique identity of the team in the system, cannot be repeated, and consists of only letters and numbers. <note tip>Once set, the identity cannot be changed.</note> * **Max Account number:** The max number of accounts can be set up under this team. * **Max Agent number:** The max number of agents can be set up under this team. * **Max device number:** The max number of devices can be set up under this team. * **Max queue number:** The max number of queue can be set up under this team. * **Max meet room number:** The max number of meet room can be set up under this team. * **Trunk:** Set the trunk or trunk group for this team's outbound calls. Selecting trunk or trunk group, then all calls will be sent to this trunk. ====Optional fields==== * **Allow internal calls:** Whether allow the devices under this team to make internal calls. * **Agent REC file access:** Whether the agents have the access to viewing the recording files. * No access ：Agents cannot view their records * CDR and Recording ：They can check their CDR and listen to or download their recordings. * CDR ：：They can check their CDR, but cannot listen to or download their recordings. * **Monitor force:** All accounts and devices will be recorded. * **付费方式:** 可选项为无限制, 后付费, 预付费 * **额度限制:** 如果付费方式选择的预付费那么需要在这里设置额度限额, 当该团队产生的通话费用超过该限制时 该团队内的分机将不能使用 * **Display name:** give a friendly name to be shown on the agent login screen，can be up to 15 characters long. {{:en:module_manual:user:team_for_agent_portal.jpg?768|Team Show Name}} * LOGO: a company logo will be shown after the agents log in. * 说明: 这里您可以添加一些备注说明 ====Advanced==== {{:en:module_manual:user:team_advance.jpg?768|Team Advance}} * **Company name: **the company that hires this team (if any). * **Company add: ** the address of the company * **Company email: **the email address of the company * **管理员联络电话: **负责人的联系电话 * **管理员联络EMAIL: **负责人的email邮箱 * **事件接收地址: **设置团队事件的接收地址 用于接收团队事件 * **验证字符串: ** * **团队互拨前缀: **在系统内从其他团队拨打该团队内线号码时，应当增加此前缀 * **语音邮件发送方式: ** * **模版名称: ** * **当前费用: ** 当前团队产生的费用 * **话费总额: ** 当前团队的话费总额 * **客户话费总额: **按分机费率统计的该团队下所有通话产生的费用累计值，即该团队应该从账户上收到的总金额。 * **系统成本: ** 按系统费率统计的该团队下所有通话产生的费用累计值，即该团队应当支付的总金额。 * **业务接口地址: ** * **说明: ** 可以记录一些关于本团队的介绍 =====编辑团队===== 双击条目，打开该团队的编辑窗口 {{:en:module_manual:user:team_editpage.jpg?768|Edit Team}} * 组内坐席: 点击该按钮，系统将弹出一个新的页面，在新的页面中将列出该团队下的所有坐席 * 组内用户：点击该按钮，系统将弹出一个新的页面，在新的页面中将列出该团队下的所有账户 * 组内用户：点击该按钮，系统将弹出一个新的页面，在新的页面中将列出该团队下的所有分机 * 编辑黑名单：点击该按钮，系统将弹出窗口列出该团队下的所有黑名单号码，同时允许添加一个号码到该团队的黑名单列表中 * 黑名单即该名单内的主叫号码无法呼入该团队 * 点击 [[:en:module_manual:advanced|PBX Advanced]]->[[:en:module_manual:advanced:blacklist|Blacklist]]，可以进入黑名单管理界面 {{:en:module_manual:user:team_blacklist.jpg?768|Add Blacklist For Team}} {{:en:module_manual:user:blacklist.jpg?768|Blacklist}} * 编辑白名单：点击该按钮，系统将弹出窗口列出该团队下的所有白名单号码，允许添加一个号码到该团队的白名单列表中 * 白名单即只有该名单内的主叫号码才能呼入该团队 * 同样，点击 [[:en:module_manual:advanced|PBX Advanced]]->[[:en:module_manual:advanced:blacklist|Blacklist]] 和 [[:en:module_manual:advanced|PBX Advanced]]->[[:en:module_manual:advanced:whitelist|Whitelist]]，也可以进入黑/白名单管理界面 =====备注===== * 只有具有系统管理员(admin)权限的用户才能够创建团队。