Role is a collection of different privileges, we will assign different privilegesto different roles so that we can manage user easily

By default, system provides 4 roles

• Applicable to systemadmin (has all privileges and it's not editable)
• Applicable to agent group admin
• Applicable to agent
• Applicable to Quality inspecto

Click <Add> to create a new role

• 角色名称： 填写一个名称用于标识当前角色的作用

• 角色类型： 分为 用户 和 坐席，用户是指当前角色仅添加或者编辑帐号数据的时候可以使用，坐席指当前角色仅添加或者编辑坐席数据的时候可以使用

• 权限设置：

• Memo

Double click the record, you can edit the role:

Click <Privilege Setting>, you can change the privilege of the role

Click the bold font, you can hide or show functions for each modules