Answer Templates

The purpose of building answer templates is to save time when we add surveys.

We usually use templates as following conditions：

1.Score grade template：10 points，9 points，8 points….；

2.Satisfaction degree template：very good，good，fair，poor，very poor；

3.Quality level template：very good，good，fair，poor，very poor；

4.Gender template：male，female，unknown，Secret；

and so on. It is trouble that we need input above contents every time when we add item in [Surveys]→[Surveys]→[Edit Option]→[Add]，so we need add template to provided “Quick Reference” when we edit option which analogous to above.

Click [Surveys]→[Answer Templates]→[Add]，you can see the adding template page，as following：

Input a template name，used to identify its function. Click [save] after inputting template name. You should double-click the template when you want to edit it.

Click [Template Answer] button，you can see the “Adding Templateanswer” page，as following：

Answer：edit the answer contents. For example，you should input scores in scoring template.

Atext：Whether add text area behind answer to explain the means of contents. For example：Others(plesea input).

Expanswer：导出时，用此内容替换选项所写的内容（为了统计计算，会把选项文字转化为分数）。

Export：是否开启用 导出显示内容替换选项内容的功能。

Amemo：对选项的描述，坐席可以看见。可用于提示坐席。

设置完毕后，点击保存，一条选项就出现在下方表格内。双击数据可以进行选项修改。