This is an old revision of the document!

====== Ring group ====== A ring group take a group of devices as one object. Firstly the ring group receives a request ( e.g., extensions only dial inside numbers within the group, or switch to the ring group through IVR), then the ring group will ring one or more devices at the same time or one after another. The ring group and the queue work mostly the same way, but ring group does not need to sign in. ===== Add ring group ===== On the left menu, click [[:en:module_manual:pbx|PBX]] -> Ringgroup, click [Add] to open the ring group add page. {{:en:module_manual:pbx:ringgroup_page.jpg?768|Ringgroup}} ==== Required fields ==== * **Name：** Name this ring group. * **Ext. No.：** Extensions can dial this number to ring this ring group. * **Ring strategy：** * Ring all: all devices ring when calls get in. * 顺序振铃，按次序逐个坐席振铃。 * 轮询振铃，例如有1001,1002,1003三个坐席。第一次呼入1001振铃，再次呼入1002振铃。按照此规律每次来电找到对应坐席振铃，如果当前坐席未接听，振铃下一个坐席。 * 空闲振铃，只振铃空闲的坐席。 * 递增振铃，例如有1001，1002，1003三个坐席。第一次1001振铃，第二次1001，1002振铃，第三次1001，1002，1003振铃。 * **Ringing time：** How long the ring lasts. * **Team：** Which team this ring group belongs to. * **Match last call：** Whether to call the extension that has the most recent call. On the left list on the bottom you can see all the devices in the team, tick and click [Add]. The ring devices on the right are about to join this group, and the order of the devices on the right is the order it rings. ==== Optional fields ==== * **Annoucement：**Select the type of the sound file in order to be found easily. * **MOH：** Music on hold * **CID Num Prefix：** Number only. When ring group calls devices, the calling number will be added with this prefix. * **CID Name Prefix：** When ring group calls devices, the calling name will be added with this prefix.