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We will create a simple IVR, it will first play the voice "welcome to use asterCC, if you want to know more asterCC product details, press 1, for agent, press 0", if the client press 1, they will hear a new voice, if they press 0, it will transfer them to 0. ====== Add Sound File ====== ===== Uploading Sound File ===== * go to Advanced -> Sounds * select the file you want to upload {{:en:module_manual:ivr:sounds_add.jpg?768|}} * after the upload, you can playback the sound file on web page {{:en:module_manual:ivr:sounds_play.jpg?768|}} ===== Creating sound files ===== Professionnal recordings can be created with applications on smartphones. For iOS, we have had good experience with //WavePad//. For Android, we like //Tape-a-Talk//. Use the wav format with a sample rate of 8kHZ and a sample size of 16bit. ====== Add Announcement ====== * go to Advanced -> Announcements，click Add {{:en:module_manual:ivr:announcement_add.jpg?768|}} * after saving, it gives a multi-language config interface, we just select the sound file "welcome" and click "Add" At this time, please use English and Chinese for language choice. Other languages can cause the IVR to malfunction. Fix is on the way. {{:en:module_manual:ivr:announcement_add_sound.jpg?768|}} {{:en:module_manual:ivr:announcement_add_sound_1.jpg?768|}} * same as above, we add another announcement "instruction" {{:en:module_manual:ivr:announcement_list.jpg?768|}} ====== Add an IVR ====== * Please refer to: [[en:newbie:Add Agent Group]]，add a agent group in system * go to，Advanced -> IVRs, click [Add] {{:en:module_manual:ivr:ivr_add.png?768|}} * after saving the IVR, click "Set IVR Dest" to config what it goes after receiving customer input. We configed when receiving 1, go to another announcement, when receiving 0, go to the agent group {{:en:module_manual:ivr:ivr_add_dest_1.jpg?768|}} {{:en:module_manual:ivr:ivr_add_dest_2.jpg?768|}} <note tip>set the dest to another IVR, we can get a complicated IVR flow</note> * when all this is done, we can dial the exten. of the IVR (in our cast, this is 9000) to test the IVR.