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We will create a simple IVR, it will first play the voice “welcome to use asterCC, if you want to know more asterCC product details, press 1, for agent, press 0”, if the client press 1, they will hear a new voice, if they press 0, it will transfer them to 0.
Add Sound File
Uploading Sound File
- go to Advanced → Sounds
- select the file you want to upload
- after the upload, you can playback the sound file on web page
Creating sound files
Professionnal recordings can be created with applications on smartphones. For iOS, we have had good experience with WavePad. For Android, we like Tape-a-Talk. Use the wav format with a sample rate of 8kHZ and a sample size of 16bit.
Add Announcement
- go to Advanced → Announcements，click Add
- after saving, it gives a multi-language config interface, we just select the sound file “welcome” and click “Add” Please use only English and Chinese for language choice. Other language choices can cause the IVR to malfunction.
- same as above, we add another announcement “instruction”
Add an IVR
- Please refer to: Add Agent Group，add a agent group in system
- go to，Advanced → IVRs, click [Add]
- after saving the IVR, click “Set IVR Dest” to config what it goes after receiving customer input. We configed when receiving 1, go to another announcement, when receiving 0, go to the agent group
set the dest to another IVR, we can get a complicated IVR flow
- when all are done, we could dial the exten. of the IVR (in our cast, it's 9000) to test the IVR.
