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** Statistics ** Go to leftmenu [[:en:module_manual:campaign]] --> Statistics ,open the page. {{:en:module_manual:campaign:statistic_page.jpg?768|Statistics Page}} As shown above, The first line is for time range choosing. You need to set the time range during which the statistics are being analysed ( the system chooses that date by default). The second line is the statistic conditions. The first pull-down box is for the statistic method, is by Campaign ( mainly by campaign, it lists all agents in the campaign and the total number), or by Agent( it lists the chosen agent's performance in his campaign). The second pull-down box is for the view range (choose the campaign for the statistics), on all campaigns or a specific one. The third pull-down box is for the output form of the statistic statement, which is by total, year, quarter, month, week, day or hour. When finishing setting, click OK to establish the statistic task. Because of the huge amount of information, the system will stat in the background. When it is established, it will be shown on the table below. Click Refresh Statistic list to check the process. When the status is closed, the result can be seen or exported. {{:en:module_manual:campaign:statistic_plan.jpg?768|Create Statistics Plan}} Click View and see the results: {{:en:module_manual:campaign:statistic_view.jpg?768|View Statistics}} **Time range：**the time range of this piece of data. **Agent name：**The last name of the agent account. **Call customer：** the number of customers the agent called. (if he called one customer ten times, the number here still is one.) **Answered customer：**the number of customers who answered the call.（if he called one customer 5 times, and the customer answered four times, the number here still is one.) **Customer answered rate：** Answered customer/call customer **Call times：** the time that the agent called.( If he called one customer five times, the call times would be five.) **Answered times：**the time that the calls were answered（If he called one customer ten times, and the customer answered five time, the number here is five.) **Answered times rate：** Answered times/Call times **各种呼叫结果：**指图例中从eerrttyy到无人接听这几列,这些字段均来自你设置的呼叫结果(在外呼营销->呼叫结果中设置)，当坐席在前台保存一次通话记录时，自然会存下这次通话的呼叫结果，所以就有了每个通话结果的次数。 **Agent unsaved：**If the agent did not save the contact record ( there is no call result in the record), then the result will become unsaved by default. **总时长：**统计时间段内 坐席总话务时长(从振铃到挂机累计的时长)。 **通话时长：**统计时间段内 坐席与客户的累计通话时长（从应答到挂机的时长） **无效总数：**保存客户处理状态为“失败提交”的客户总数。 **无效率：**无效总数/呼叫客户量 **回拨总数：**保存客户处理状态为“继续跟踪”的客户总数。 **回拨率：**回拨总数/呼叫客户量 **实际成功总数：**经过质检后，最终坐席成功完成的客户数（质检后，客户状态为“成功提交”的）。 **转换率：**实际成功总数/接通客户量 **成功率：**实际成功总数/呼叫客户量 **质检合格总数：**坐席所有客户中(不论客户状态是什么),参与质检后，合格的数量。 **坐席提交成功数：**指坐席保存客户处理状态为“成功提交”的总数。 **提交成功中被质检的：**坐席提交成功数中被质检的数量。 **提交成功中合格数：**提交成功被质检中合格的。 **提交成功中不合格数：**提交成功被质检中不合格的。