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====== CDRs ====== Click [ [[:en:module_manual:campaign|Campaign]] ]->[CDRs]，you can open the page and view the call detail record(CDRs) of campaigns by change the select on top {{:en:module_manual:campaign:cdr_page01.png?750|}} You can check the CDRs( eg:Src，Dst，Start Time(ringing)，Answer Time(answered)，End Time，Duration(End Time-Start Time)，Billsec(End Time-Answer Time)，Agent NO.，Disposition(Answered or not)，Record Mark )。 Click **Play Record** button，you can listen this CDRs； {{:en:module_manual:campaign:cdr_listen_record01.png?750|}} Click **Download** button，you can download the record file of CDRs； {{:en:module_manual:campaign:cdr_download_record01.png?750|}} ===== How to Bulk Export Recording ===== You should searching the CDRs according to conditions first，then set the exporting type to "Recordings"，export the recording of CDRs via clicking the [Export] button. {{:en:module_manual:campaign:cdr_export_record01.png?750|}} After clicking [Export] button，the system settings of original recording will popup. {{:en:module_manual:campaign:cdr_export_executetime01.png?750|}} The default setting don't delete the original recordings after exported.You also can delete them after exporting if the space of server isn't enough. <note important> The original recording files will be deleted if you choose "Delete". </note> After clicking the [OK] button，the system will jar recordings to a package on the background，then it give you a task name to downloading the recordings. {{:en:module_manual:campaign:cdr_tip01.png?750|}} Two ways to download the recordings： 1、If you set the "Monitor WebDownload" option under [System]->[Settings]->[ADVANCED SETTINGS SYSTEM] to "Yes"，you can download the recording jar in [Call Center]->[Shell Exports]->[Export Jobs] on Web，you can find the jobs according to the name above. 2、You also use ftp tools，enter the /var/www/html/astercc/data/monitor_download directory，you can find the recording file named suffix with "tar.gz". ===== Fields Introduction ===== **Campaign**:The calls from which campaigns. **Customer Name**:The name of customer in customer information. **Src**:The phone number of caller of this call. **Dst**:The phone number of callee of this call. **Diallog ID**:It is used to identity a session，it is unique in one system. **Created**:It record the creation time of session，or processing time of session，sometimes it usually mark the call's starting time，it also record the saving customer information from agent，it will be the earliest time among these time，this value is little useful in our actual business. **Start Time**:The starting time of call. **End Time**:The ending time of call. **Dialer Starttime**:The time of dialing when via the predictive-dialer. **Answer Time**:The answering time of callee，it is different from "Agent Answer". **Agent Answer**:Only using predictive-dialer，it isn't null，otherwise is：0000-00-00 00:00:00。 **CallPath**:It is the processing of calls，eg：entersystem,queue3,AGENT:8000，it means that the call enter the astercc system，then transfer to the agent from queue. **Duration**:The total duration which includes the ringing time. **Billsec**:The duration between answer time and end time. **Dialer Duration**:It is effective only using predictive-dialer，it is the total duration which includes the ringing time when using predictive-dialer.If you dialing manually，it is equal to：00:00:00. **接入目标**:该通话到达astercc系统时，首先进入的目标，如：队列，IVR，分机 等。 **目标号码**:接入目标的号码，如：分机的目标号码有 5000，5001，...；队列的目标号码有 600，601，...。 **呼叫状态**:标记该通通话是否 应答。 **呼叫类型**:该通通话是呼入，还是外呼。 **处理状态**:表示该号码，在预拨号列表中的 拨号状态。 **拨号状态**:这通通话挂断时刻的状态，如：待拨，坐席振铃，客户振铃，坐席接通，坐席未应答 等。