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====== CDRs ====== Click [ [[:en:module_manual:campaign|Campaign]] ]->[CDRs]，you can open the page and view the call detail record(CDRs) of campaigns by change the select on top {{:en:module_manual:campaign:cdr_page01.png?750|}} You can check the CDRs( eg:Src，Dst，Start Time(ringing)，Answer Time(answered)，End Time，Duration(End Time-Start Time)，Billsec(End Time-Answer Time)，Agent NO.，Disposition(Answered or not)，Record Mark )。 Click **Play Record** button，you can listen this CDRs； {{:en:module_manual:campaign:cdr_listen_record01.png?750|}} Click **Download** button，you can download the record file of CDRs； {{:en:module_manual:campaign:cdr_download_record01.png?750|}} ===== How to Bulk Export Recording ===== You should searching the CDRs according to conditions first，then set the exporting type to "Recordings"，export the recording of CDRs via clicking the [Export] button. {{:en:module_manual:campaign:cdr_export_record01.png?750|}} After clicking [Export] button，the system settings of original recording will popup. {{:en:module_manual:campaign:cdr_export_executetime01.png?750|}} The default setting don't delete the original recordings after exported.You also can delete them after exporting if the space of server isn't enough. <note important> The original recording files will be deleted if you choose "Delete". </note> After clicking the [OK] button，the system will jar recordings to a package on the background，then it give you a task name to downloading the recordings. {{:en:module_manual:campaign:cdr_tip01.png?750|}} Two ways to download the recordings： 1、If you set the "Monitor WebDownload" option under [System]->[Settings]->[ADVANCED SETTINGS SYSTEM] to "Yes"，you can download the recording jar in [Call Center]->[Shell Exports]->[Export Jobs] on Web，you can find the jobs according to the name above. 2、You also use ftp tools，enter the /var/www/html/astercc/data/monitor_download directory，you can find the recording file named suffix with "tar.gz". ===== Fields Introduction ===== **Campaign**:The calls from which campaigns. **Customer Name**:The name of customer in customer information. **Src**:The phone number of caller of this call. **Dst**:The phone number of callee of this call. **Diallog ID**:It is used to identity a session，it is unique in system. **创建时间**:记录生成时间，有可能是后台程序处理话务事件生成记录的时候(一般基本是通话开始的时间)，也可能是会席保存记录的时候，看哪个早生成，对开展实际业务来说这个值用处不大。 **开始时间**:通话开始时间。 **结束时间**:通话结束时间。 **申请拨号时间**:使用预拨号功能，申请拨号的时间。 **应答时间**:坐席应答时间不一样。 **坐席应答时间**:只有在使用预拨号时，才不会为空值，否则为：0000-00-00 00:00:00。 **呼叫过程**:该通话进入系统后的流转情况，如：entersystem,queue3,AGENT:8000，则表示 进入系统后，转向队列，然后转到坐席。 **总时长**:整通通话的时长，包括振铃。 **计费时长**:接通到结束通话之间的时长。 **拨号总时长**:只有在使用预拨号时有效，该字段表示包括振铃时长在内的总通话时长。手动拨号时，该值为00:00:00。 **接入目标**:该通话到达astercc系统时，首先进入的目标，如：队列，IVR，分机 等。 **目标号码**:接入目标的号码，如：分机的目标号码有 5000，5001，...；队列的目标号码有 600，601，...。 **呼叫状态**:标记该通通话是否 应答。 **呼叫类型**:该通通话是呼入，还是外呼。 **处理状态**:表示该号码，在预拨号列表中的 拨号状态。 **拨号状态**:这通通话挂断时刻的状态，如：待拨，坐席振铃，客户振铃，坐席接通，坐席未应答 等。