Pause Cause

When the agent is pausing or paused by groupadmin，it should fill in the reason of pause. At the same time，the pause time should be counted in Statistics Module. The system don't permit adding、updating or deleting.

Reason: The reason of pausing.

Team: It belongs to all system while a team default，so it can be used no matter agent or groupadmin.

Status: Enable or Disable this reason of pause.

Group Admin Approval: If “yes”，the agent need to enter the group password to verify the administrator's account when he need pause，only pass the verification，the agent can be paused.

Memo: Explain the reason of pause.

The textarea rectangle will appear，when agent's pause reason choosed to be “Other”.

If the agent need to pause，he just click the pause button which on the top of working page，then choose “Option” and “Reason”，if it need verification of group admin，you can see as follows：

only input the correct account and password，the pause will be executed.

坐席组长 可以通过坐席组监控页面，实时的查看组内坐席的情况，可以对相应坐席进行 强制暂停的操作，点击强制暂停，同样需要选择一个暂停原因，即使选择的暂停原因是 需要组长审核的，也可以立马执行暂停的操作，而不需要组长输入帐号密码