Similar to a phone book, used to record common telephone information, and provided to the agent to use. (Contact information is displayed when you are outside); virtual call center, each user transfer list will show the contact information)

Click the [Add] button to open the contact add interface

** Team **: Specifies the contact's scope

** Group **: Specifies the contact's range

** Model Type **: Specifies the range of the contact

** Model ID **: Specifies the contact's range

** Contact **: The name of the contact.

** Phone **: contact phone number for consultation or transfer

** show phone **: Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection)

** Description **: A description of this contact.

** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.

State can be customized, first enter the call center Advanced Management » Field Category Management Click Add to open the Add interface.

Fill in the information shown above, note that the identity for the contact_status, the system according to this identity for the state to find display.

Second, enter the call center Advanced Management » Field Management Click Add to open the Add interface.

Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state.