App Binding

The function of module is binding the application and DID together，the application includes：Virtual office，Campaign and Customer Service.It can implements the popup when dialing in.

Team,Type and ID are interrelated，they can help you select the target of application，and you can bind it with DID or Trunk setting under “Advanced” tag.

Agent Group：The application of virtual or customer service can be undertaken by several agent groups,you can also assign a fixed agent group to undertake the application.It will trigger the default agent group if you select nothing here.

DID Match Type and DID Match：We can bind one or several DID numbers with application.

What's DID numnber?If the company has customer service department,the customer should dail a phone number into it,we call the phone number is DID number.The system will prompt the application automatically to agent via match DID number.

Trunk Match：Select the matching type of trunk.Maybe you have several trunks,but we can only bind one trunk to application here.

CIDNum Match：Whether bind the caller ID to this application.

Priority：Set the priority of application binding among all app bindings.The larger the value the more priority.

You can combined more than one conditions to limit application binding,for example：you can use the united limits likes DID,Trunk and CIDNum to binding a application.

Sometimes，we can use device to dialing as Agent Mode directly.To simplify operation，we can bind a default application to agents group.

这样只要有电话打进系统，或者坐席直接使用分机外呼时，系统将视为此业务呼入或呼出。

只需填写团队、目标类型、目标名称、坐席组即可，其它值使用默认值。