App Binding

The function of module is binding the application and DID together，the application includes：Virtual office，Campaign and Customer Service.It can implements the popup when dialing in.

Team,Type and ID are interrelated，they can help you select the target of application，and you can bind it with DID or Trunk setting under “Advanced” tag.

Agent Group：The application of virtual or customer service can be undertaken by several agent groups,you can also assign a fixed agent group to undertake the application.It will trigger the default agent group if you select nothing here.

DID Match Type and DID Match：We can bind one or several DID numbers with application.

What's DID numnber?If the company has customer service department,the customer should dail a phone number into it,we call the phone number is DID number.The system will prompt the application automatically to agent via match DID number.

Trunk Match：Select the matching type of trunk,中继指你的电话线路，你可能有多条中继，此处可以指定只有哪个中继送进的电话才去匹配相应业务。

主叫号码匹配：通过呼入号码找到其绑定的业务，进行弹屏。

优先级：一个业务可能在此页面配置了多条绑定关系，系统以优先级最高的为准。此处填写数字，数字越大，优先级越高。

匹配模式可以组合使用，譬如你在一条绑定关系中即设置了did匹配，又设置了中继匹配。这样代表只有此中继送进该did号码时，才触发此应用。

因为线路问题或直接使用分机拨号时（在分机管理页面为分机开启坐席模式），我们可以为坐席组默认设置一个业务，作为坐席组的默认应用。

这样只要有电话打进系统，或者坐席直接使用分机外呼时，系统将视为此业务呼入或呼出。

只需填写团队、目标类型、目标名称、坐席组即可，其它值使用默认值。