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====== App Binding ====== The function of module is binding the application and DID together，the application includes：Virtual office，Campaign and Customer Service.It can implements the popup when dialing in. ===== Assign the Application ===== {{:en:module_manual:call_center:app_binding01.png?750|}} **Team**,**Type** and **ID** are interrelated，they can help you select the target of application，and you can bind it with DID or Trunk setting under "Advanced" tag. **Agent Group：**The application of virtual or customer service can be undertaken by several agent groups,you can also assign a fixed agent group to undertake the application.It will trigger the default agent group if you select nothing here. ===== How to Bind ===== {{:en:module_manual:call_center:app_binding02.png?750|}} **DID Match Type** and **DID Match**：We can bind one or several DID numbers with application. What's DID numnber?If the company has customer service department,the customer should dail a phone number into it,we call the phone number is DID number.The system will prompt the application automatically to agent via match DID number. **中继匹配：**中继指你的电话线路，你可能有多条中继，此处可以指定只有哪个中继送进的电话才去匹配相应业务。 **主叫号码匹配：**通过呼入号码找到其绑定的业务，进行弹屏。 **优先级：**一个业务可能在此页面配置了多条绑定关系，系统以优先级最高的为准。此处填写数字，数字越大，优先级越高。 匹配模式可以组合使用，譬如你在一条绑定关系中即设置了did匹配，又设置了中继匹配。这样代表只有此中继送进该did号码时，才触发此应用。 ===== 绑定默认应用 ===== 因为线路问题或直接使用分机拨号时（在分机管理页面为分机开启坐席模式），我们可以为坐席组默认设置一个业务，作为坐席组的默认应用。 这样只要有电话打进系统，或者坐席直接使用分机外呼时，系统将视为此业务呼入或呼出。 只需填写团队、目标类型、目标名称、坐席组即可，其它值使用默认值。