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Table of Contents
Record App
In the menu on the left，click [Advanced]→[Record App]，we can open the recording management page，as follows：
Module function：Create and manage the recording application which used in IVR module，it can generate recording files.
Add
Click the [Add] button，open the adding page of recording application，as it shown below：
App Name：To identify the recording application，it used to be chosen in IVR；
Init Call：The webservice should be used in the beginning of this application，you should fill address、method and parameters of webservice；
File Path：The store directory of recording file which generated in this application；
File Name：The name of recording file which generated in this application，it makes up alphabets and digitals.To avoid overwriting existed recording file caused by duplication，you can set it as：[year]-[mon]-[day]-[hour]-[min]-[sec]-[callerid]-[sessionid] or [year][mon][day]-[hour][min][sec]-[callerid]-[sessionid]，it means that the file name like：year-month-day-hour-minute-seconds-callernumber-sessionID.wav or yearmonthday-hourminuteseconds-callernumber-sessionID.wav，please pay more attension to variable is case-sensitive，as follows：
Other Internal Variables in System：
- systime
- inputcode
- callerid
- didnumber
- sessionid
- TEAMID
- TEAMIDENTITY
- ENTERSYS
- CURLANG
- CURIVRID
- AGENTNO
- AGENTGROUPID
- MODELTYPE
- MODELID
- systen current time
- last customer input
- caller id
- DID number
- session id of the call
- team ID
- team identity
- answer time
- channel languange
- IVR id
- last agent No.
- last queue id
- business type
- business id
Start Announce：Select the voice should be played at the beginning of application before “Beep”；
Beep Play：Enable or disable the “Beep” of recording；
Max Duration：The maximum duration of recordings，the default value is 0，it means no limited；
Max Silence：After how long silence，the system will end the recording.The default is 0，means disabled this function；
End PressKey：You can end the recording via this presskey；
End Tip：Whether enable the reminding when record will get to the end of duration；
Max. Again Record：The maximum times of re-recording；
Remaining：How long from the end of recording，the “End Tip” will work. It is effective only when the “End Tip” is “Enable”；
Remind Type：It includes default and WebService. You should also fill the remind WS Addr.，Method，Param，and so on；
Remind Voice Path：The directory of reminding voice；
When you finished，click [Save] button，you can see the new data on this page.
Edit
Double-click the application date，we can open the editing page and do some modification，as follows：
