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Table of Contents

Record App

In the menu on the left,click [Advanced]→[Record App],we can open the recording management page,as follows:

Module function:Create and manage the recording application which used in IVR module,it can generate recording files.

Add

Click the [Add] button,open the adding page of recording application,as it shown below:

App Name:To identify the recording application,it used to be chosen in IVR;

Init Call:The webservice should be used in the beginning of this application,you should fill address、method and parameters of webservice;

File Path:The store directory of recording file which generated in this application;

File Name:The name of recording file which generated in this application,it makes up alphabets and digitals.To avoid overwriting existed recording file caused by duplication,you can set it as:[year]-[mon]-[day]-[hour]-[min]-[sec]-[callerid]-[sessionid] or [year][mon][day]-[hour][min][sec]-[callerid]-[sessionid],it means that the file name like:year-month-day-hour-minute-seconds-callernumber-sessionID.wav or yearmonthday-hourminuteseconds-callernumber-sessionID.wav,please pay more attension to variable is case-sensitive,as follows:

Other Internal Variables in System:

  • systime
  • inputcode
  • callerid
  • didnumber
  • sessionid
  • TEAMID
  • TEAMIDENTITY
  • ENTERSYS
  • CURLANG
  • CURIVRID
  • AGENTNO
  • AGENTGROUPID
  • MODELTYPE
  • MODELID
  • systen current time
  • last customer input
  • caller id
  • DID number
  • session id of the call
  • team ID
  • team identity
  • answer time
  • channel languange
  • IVR id
  • last agent No.
  • last queue id
  • business type
  • business id

Variable is case-sensitive

Start Announce:Select the voice should be played at the beginning of application before “Beep”;

Beep Play:Enable or disable the “Beep” of recording;

Max Duration:The maximum duration of recordings,the default value is 0,it means no limited;

Max Silence:After how long silence,the system will end the recording.The default is 0,means disabled this function;

End:结束录制需要的按键;

结束提醒:是否开启录制将要结束时的提醒;

最大重录次数:允许最多重新录制的次数;

剩余时长提醒:剩多少秒结束录制时会提醒,此选项只有“结束提醒”为可用时才起作用;

Remind Type:It includes default and WebService. You should also fill the 选择后者时,会出现提醒音获取的 地址、方法、参数;

Remind Voice Path:The directory of reminding voice;

When you finished,click [Save] button,you can see the new data on this page.

Edit

Double-click the application date,we can open the editing page and do some modification,as follows:

en/module_manual/advanced/record_app.1449217064.txt.gz · Last modified: (external edit)
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