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====== Inbound Route ====== Inbound route is for routing incoming calls to different destination according to a certain rule. <note important>If accounts and devices are configured in DID page, then the inbound route will not work.</note> ===== Add inbound route ===== Menu on the left, [[:en:module_manual:advanced|Advanced]] → Inbound Routes, click add to open this page. {{:en:module_manual:advanced:iroute_add.jpg?768|Add Iroute}} ==== Mandatory fields ==== * **Name：** name this route. * **Team：** to which team this route belongs. ==== Optional fields ==== * **DID Match：** whether to enable DID match. * None：not enable DID match. * 单匹配：match only one DID number； * 组匹配：match a DID number group (may contains more than one number). * When DID is enabled, you need to select **DID标识ID：** DID number list or DID group list. * **CID match：** whether to enable CID match. * **主叫号码目标：**输入主叫匹配的电话号码。 * **Transfer：** where to transfer the number after match * Auto match: the number being dialed will be matched in the system. * Internal numbers will be transfered after being matched. * If the number cannot be matched in the system as internal number, then we need the trunk to call this number, and we have to choose an account. You can transfer the call to * Ringgroup * Queue * IVR * Device * Voicemail * Application * End (end the call directly) * Meeting room * Fax * **Trunk match：** Whether to enable trunk match. * **中继名称： ** 当启用中继匹配时，选择需要匹配的中继.When enables the trunk match, select which trunk need to be matched. * **Work time：** Select when to enable this inbound trunk, if leave it blank, the trunk works all the time. * **转接名称：** 根据“转接”字段的不同值进行变化，提供（振铃组或队列或电脑话务，分机，语音邮箱）列表。 * **Priority：** set the priority level for this trunk, use number here, the larger the number, the higher the priority. * **Status：** whether to enable this inbound trunk. ===== 编辑路由 ===== {{:en:module_manual:advanced:iroute_page.jpg?768|Iroute Page}} * 双击条目，打开该路由的编辑窗口 * 当使用DID组匹配时，鼠标放到标识后的图表时，可以显示出该DID组内的号码 {{:en:module_manual:advanced:iroute_edit.jpg?768|Edit Iroute Page}} * 当使用DID匹配时，选择完DID标识ID后，系统将显示该DID/DID组的使用情况 {{:en:module_manual:advanced:iroute_noused.jpg?768|Iroute Page}} {{:en:module_manual:advanced:iroute_inused.jpg?768|Iroute Page}}