Add a compaign

At the system management interface, click “add” at the “Compaigns” page. Then start to configure it:

Here you are going to choose which agents under which agent groups will be participating in the outbound dialing, which customers will the agents be assigned to dealing with, which fields of the customer information are visible and which are editable, whether the agents can see the process of their peers in the same group. You can also set the proportion of the whole assignment the quality inspector needs to do.

Compaign name: enter a name to identify it.

Customer package type: individual and enterprise. “Individual” means a list of all individual customers' information. “Enterprise” means the list of the enterprise's information under compaign management, including the basic contact information.