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*When a call comes in, the system is assigned to a seat, the agent answered. At this time, the icon "Consult" becomes orange to indicate that it is available. {{:en:how-to:selection_046.png?1000|}} *Click the "Consult" button to display the consultation page. You can use the "Number" consultation number, the number can be the outside number, or you can use "Agent" to inquire the inner queue or the agent. {{:undefined:selection_047.png?1000|}} For example, after the current agent confirms the business with the customer, transferring the client to another agent, click 【Agent】 -> 【Queue】 -> 【8003】 to confirm that the agent 8003 is in idle state, start call agent 8003. {{:en:how-to:selection_048.png?1000|}}