This is an old revision of the document!

*When a call comes in, the system is assigned to a seat, the agent answered. At this time, the icon "Consult" becomes orange to indicate that it is available. {{:en:how-to:selection_046.png?1000|}} *Click the "Consult" button to display the consultation page. You can use the "Number" consultation number, the number can be the outside number, or you can use "Agent" to inquire the inner queue or the agent. {{:undefined:selection_047.png?1000|}}