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If you need to settings campaign's trunks for different purposes, you can reference as follows. Trunks is used to connect a telephone system to other telephone systems (mainly legacy PSTN networks, or other IP PBX systems).
Set the trunks in team
If the team only bind a trunk, rather than the trunkgroups, then the team under the outside call marketing tasks can only be carried out through the trunk call, as follows:
Set the trunk in the accountgroups
Campaign marketing tasks need to bind with a agentgroup, while each agnet in the agnetgroup belongs to the corresponding account.
Forexample there have a test team, the team have 5 accounts,They are:astercc0-astercc4, and this team bind a test accountgroup,trunkgroup have 3 ,分别为:中继01、中继02 和 中继03。我们想给该团队下的某个外呼营销任务,指定外呼时所使用的中继(或中继组),如:中继01,该如何配置呢?
将该任务的坐席组内账号添加到账号组
例如:让坐席01和坐席02使用中继01进行外呼营销,我们需要将对应的账号astercc0和astercc1添加到账号组01中,如下图:
为账号组设置中继(组)
然后,将该账号组的中继设定为中继01,如下图:
设置预拨号时使用的中继
如果外呼营销任务使用“预拨号”,则通过指定预拨号的账户,来指定使用哪个中继进行外呼营销。需要选择使用中继01账号组内的账户,如:astercc0或者astercc1,如下图: