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Table of Contents
Manage_cidnum
Transport CIDNum requires relay support.
When we need to set different CIDNum for different applications, the order in which the system uses the calling numbers is as follows:
- Truck CIDNum (Mandatory)
- Agent CIDNum (Login status)
- Campaign CIDNum (Login status)
- Device CIDNum
- Truck CIDNum
Telephone system
- Mandatory use of a unified calling number.
CIDNum can be forced on a specify trunk in the system, and all outbound through this trunk ignore any other settings and use this CIDNum.
Telephone system
- Use a uniform CIDNum, sometmes devices require a separate CIDNum.
Own call center
- The agent has a separate CIDNum
When the phone is checkin as a agent device, the system will priority to use the agent CIDNum, otherwise the device CIDNum will be used.
Campaign call center
- Each campaign has a separate CIDNum.
