• In virtual call center, each user transfer list will show the contact information.Similar to a phone book, used to record common telephone information.

Click the 【Add】 button to open the contact add interface

** Team **: Specifies the contact's scope

** Group **: Specifies the contact's range

** Model Type **: Specifies the range of the contact

** Model ID **: Specifies the contact's range

** Contact **: The name of the contact.

** Phone **: contact phone number for consultation or transfer

** show phone **: Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection)

** Description **: A description of this contact.

** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.